Computer Science Lab Manager (Technical Specialist)

Department: Dean of Science and Engineering

Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population.

The Computer Science (CS) lab manager is responsible for the day-to-day operations of computer laboratories, which includes installation, setup, configuration, troubleshooting, maintaining and overall management of software applications, computer and networking equipment, and peripherals. The scope of work also includes working closely with MassBay’s Office of Information Technology (OIT), implementing the laboratory's policies and regulations, and supporting multiple OS platforms.

In this role, in addition to managing CS labs, the individual is responsible for managing the NETLAB and cybersecurity ecosystem including the Cyber Range environment. The position requires working directly with CS faculty, students, and OIT, ensuring the system is configured to support the needs of the CS and Cybersecurity programs, including the planning, design, configuration/operations, analysis, acquisition, development, implementation, quality assurance, and management of the systems. The CS lab manager will plan and lead the events and develop policies and procedures governing the CS and Cybersecurity laboratories.

Key Responsibilities and Duties:

• Manage day-to-day operations of specialized computer science laboratories and the operation of software applications, computer and networking equipment, and peripherals;
• Provide ongoing faculty support;
• Install, troubleshoot, and upgrade server-based information systems;
• Evaluate, test, implement and support new operating systems;
• Analyze and assess the technological needs of the NETLAB system and installation of new labs;
• Detect, isolate, and resolve NETLAB problems;
• Anticipate system and network problems, develop and implement a plan of action for the CS and Cyber Range networks;
• Integrate, manage, configure, monitor operation, test, secure, and support MassBay Cyber Range environments;
• Manage all Cyber Range activities associated with events (i.e. pen testing, attack scenarios, hackathons) planning, preparation, execution, documenting, and reporting updates on any areas of concern;
• Test virtualized network operating software to resolve technical problems and make the proper on-site repairs;
• Provide resolution of complex problems and operating malfunctions involving various hardware components and network operating software failures;
• Monitor the operation of virtual networks and ensure that hardware and network software are functioning properly and meet required standards;
• Train and assist students with initial guidelines for using the Cyber Range;
• Ability to perform with minimal supervision.
• The above essential duties are representative of the major responsibility of this position. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned to the above list consistent with the knowledge, skills and abilities required for the job.
  
  

Commitment to Equity:

• Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
• Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;
• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion;
• Engage with the Office of Diversity on issues related to underserved student success;
• Further the examination of pertinent practices that are culturally responsive and reflective of inclusive perspectives; and
• Engage in conversations with colleagues and students regarding best practices within the discipline or programmatic related to equity and inclusion.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

• Bachelor’s degree in computer science, cybersecurity or related scientific field of study from an accredited college or university;
• One (1) year of hands-on experience using and managing Type 1 hypervisors (XCP-ng, Citrix, VMware, ProxMox) at a higher education institution. One (1) year of experience working on server administration, installation, and maintenance in a complex virtual server/high availability environment.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
• Experience working in a diverse environment;
• Demonstrated commitment to working with underserved students;
• Previous experience in a managed service environment;
• Experience in Cybersecurity training and exercises;
• Cyber Range management experience;
• Applications: Security Onion, Apache, SQL Server, etc.;
• Operating Systems: Microsoft Server, Windows, Linux/Unix, Mac OS;
• Certifications: CompTIA Network , Security , Linux , Cloud , CCNA, CISSP, SSCP;
  Linux: Ubuntu, Debian, Red Hat, Kali;
• Networking: Routing, Switching, DNS, Active Directory, VPNs, VLANs, PKI;
• Virtualization: XCP-ng, Kernel Virtual Manager (KVM), VMWare vSphere or Hypervisor;
• Security Appliances/VMs: Firewalls, pfSense, Intrusion Detection Systems, Vulnerability Scanners, Proxy servers;
• Network vulnerability assessment, attack vector and signature recognition, and risk mitigation experience.

Knowledge, Skills, and Abilities:

• Excellent knowledge of a full range of network systems (LAN/WAN) design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining networks;
• Good understanding of cybersecurity, networks, threat intelligence, and cyber operations (defensive and offensive);
• Knowledge of the network architecture, interrelationships, operating modes, configuration, topology, and protocols of a network environment;
• Ability to gather facts and assess information, plan the sequence of actions necessary, make sound decisions, and solve a variety of virtual network problems;
• Ability to maintain an up-to-date awareness of technological advances to meet future requirements;
• Interpersonal and communication skills; ability to communicate orally and in writing and foster a cooperative work environment;
• Be sensitive and understand the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds and disabilities of community college students and staff.

Working Conditions and Physical Effort:

• Some external imposed deadlines; difficult to anticipate nature or volume of work with certainty beyond a few days; meeting of deadlines and coordination of activities are key to position;
• Sitting for prolonged periods of time; moderate lifting requirements; extensive use of computer performed in a comfortable indoor facility.=

Additional Information:

Salary Range: $59,244.00 - 70,498.00 Annual Salary

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
• Affordable Dental Insurance and vision discount program
• 12 paid State/ Federal holidays
• Generous sick, vacation, and personal time
• Telework option depending on the role/department
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus

Need more info: https://www.massbay.edu/employment/benefits

Position Type: MCCC-Professional Grade 5

Application Deadline: June 16, 2023, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, Lisa MacDonald, Director of Equity Compliance, lmacdonald@massbay.edu, (781) 239-3147, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.