Bilingual Client Services Assistant

**Please make sure you read all the job post and answer the three questions below, as well as submit your resumé, or your application will not be considered completed**

The Bilingual Client Services Assistant is primarily responsible for maintaining open lines of communication between prospective clients, current clients, administration, and staff of our parent company, to ensure our clients’ experiences are unmatched.

You will support the Client Services and Intake Team (known internally as the “Comms” Team), which ensure seamless communication between prospective clients, current clients, administration, and legal staff, to ensure our clients’ experiences are unmatched.

The team includes both in-person staff and virtual assistants. It plays a critical role in client retention as their first point of contact with our office and conducts initial intakes to determine if our firm is the right fit for a prospective client.

Other team responsibilities include:

• Managing the front desk;
• Scheduling appointments;
• Overseeing the client pipeline;
• Processing daily mail;
• Managing physical and electronic storage systems;
• Stocking and maintaining the coffee station;
• Preparing files for new cases; and
• Assisting administrative leadership with additional tasks as needed.

A competitive applicant should demonstrate:

• Excellent written and verbal English skills, Spanish and/or Portuguese;
• An aptitude for clear and effective communication;
• The ability to manage multiple tasks effectively;
• Attention to detail;
• An ability to work with people during challenging moments in their lives;
• A willingness to give, receive, and implement constructive feedback.

A competitive applicant must love interacting with people over the phone, in-person and over social media. Your demeanor must be kind, but firm. Your smile must be felt through the other side of the phone line. You must feel truly rewarded by helping people, especially as they many times reach out to us at difficult moments in their lives.

Although this is not a sales position, you will be the first point of contact with our clients. As such, you will be frequently responsible for explaining to potential clients and why they should retain our services.

Applicants must be fluent in English and have native in Portuguese. Spanish is a plus. Candidates without fluency in English or Portuguese will not be considered, so please only apply if you meet this requirement.

Requirements: Customer service experience. Excellent English and Portuguese skills, Spanish is a plus.

This is an in-person position based in Southborough, MA, with occasional travel to our Providence, RI office as needed. Applicants must be authorized to work in the United States and live within commuting distance.

ABOUT US:

At Massa Viana Law, we’re on a mission to build the leading immigration law firm in New England—one that delivers outstanding legal work and creates lasting positive changes in our clients’ lives.

We are passionate about breaking down the barriers immigrants face in navigating the complex U.S. immigration system. We love dreamers; we believe in miracles.

We seek people who are honest to the core and who practice compassion and empathy every day.

Our people are proactive solution-seekers and are constantly looking for opportunities to serve our community, within and outside the firm.

We work hard and believe in delivering unequivocal excellence. We take pride in going the extra mile for our clients, embracing challenging cases, and fostering a supportive work environment for our team members.

If our mission and goals resonate with you, then we strongly encourage you to apply!

BENEFITS:

Massa Viana offers:

• Sick Time, Paid Holidays, and Paid Vacation;
• Paid Parental Leave;
• Health and Dental Insurance;
• An IRA matching program;
• Tuition Assistance;
• Financial assistance for the Bar Exam for aspiring lawyers.

HOW TO APPLY:

In lieu of a cover letter, please answer these four questions:

• What excites you about working with immigrants?
• What is one other social cause you are passionate about and why?
• Which of the bolded values above resonate with you on a personal level and why? (You can pick more than one.)
• Visit our website. What is your opinion of it? Does it accomplish its goal, and why or why not?

Submit your resumé and responses through Indeed or email them to careers@massavianalaw.com. Applications without detailed answers to these questions will not be considered. AI-generated responses, such as those from ChatGPT, will result in disqualification.

Job Type: Full-time

Pay: $24.50 – up (based on experience)

Job Type: Full-time

Pay: From $24.50 per hour

Application Question(s):

• In lieu of a cover letter, please answer these four questions:

What excites you about working with immigrants?
What is one other social cause you are passionate about and why?
Which of the bolded values above resonate with you on a personal level and why? (You can pick more than one.)
Visit our website. What is your opinion of it? Does it accomplish its goal, and why or why not?
Submit your resumé and responses through Indeed. Applications without detailed answers to these questions will not be considered. AI-generated responses, such as those from ChatGPT, will result in disqualification.

Language:

• English (Required)
• Portuguese (Required)
• Spanish (Preferred)

Ability to Commute:

• Southborough, MA 01772 (Required)

Work Location: In person

Salary : $25