What are the responsibilities and job description for the Ski Resort Valet Manager position at Mass Park Inc.?
Valet Park of America is seeking a dependable, motivated leader to manage valet operations at a ski resort this winter. This is an active role for someone who enjoys working alongside their team, delivering excellent guest service, and keeping a busy operation running smoothly.
The manager will oversee daily valet service, support and train attendants, and serve as an on-site contact for resort staff and VPA management.
This position will be a combination of working 3 weekdays/nights at Sugarbush in Warren, VT, and Killington resort on weekends.
Between the 2 locations and tips being accepted, we expect this position to earn between $20-$30/hour on average.
This is a seasonal role from November through late March. Other opportunities in other areas are also available in the summer months.
Job Responsibilities
- Lead daily valet operations, including opening and closing procedures, staff assignments, and break coverage.
- Work alongside attendants to greet guests, open doors, assist with belongings and ski equipment, and safely park and retrieve vehicles.
- Coordinate vehicle staging, traffic flow, and parking areas to keep entrances organized and accessible.
- Prepare the team for peak arrival and departure periods, busy weekends, and holiday traffic.
- Train and coach employees on guest service, safe vehicle handling, ticket procedures, key security, and professional appearance.
- Assist with staff scheduling and communicate coverage needs to VPA management.
- Maintain accurate vehicle records and oversee payment collection and daily reconciliation where applicable.
- Address guest questions and concerns professionally, escalating issues when necessary.
- Document and promptly report incidents, vehicle damage, safety concerns, and employee matters.
- Communicate with resort personnel about operating needs, weather conditions, and changes affecting service.
- Monitor snow and ice hazards and coordinate with resort staff to support safe working conditions.
- Uphold VPA service standards and lead by example in attendance, teamwork, and accountability.
Ideal Candidate
- Previous supervisory or team leadership experience, preferably in valet, parking, hospitality, or resort operations.
- Strong customer service skills and a welcoming, professional attitude.
- Ability to give clear direction, motivate employees, and remain calm during busy periods.
- Good organizational skills and attention to detail.
- Willingness to actively assist the team throughout each shift.
- Dependable transportation and consistent availability for weekends and holiday weeks.
- Prior experience working in winter conditions is preferred.
Qualifications and Work Requirements
- Must be at least 18 years old.
- Valid driver’s license held for at least one year, with a driving record that meets VPA’s hiring standards.
- Must maintain a valid license and an acceptable driving record throughout employment.
- Ability to safely operate a variety of guest vehicles; manual transmission experience is preferred.
- Must complete VPA’s required background screening and driving evaluation.
- Ability to communicate effectively with guests, coworkers, and resort personnel.
- Ability to perform the essential duties of the position, with or without reasonable accommodation, including extended standing and walking, repeatedly entering and exiting vehicles, and assisting with luggage and equipment.
- Comfortable working outdoors in cold temperatures, snow, and other winter weather conditions.
VPA is an equal opportunity employer.
Salary : $20 - $30