Communications Coordinator (Full-Time, Onsite)

MASS MoCA is seeking a full-time Communications Coordinator to join the Communications & Content Department. The Communications Coordinator reports to the Sr Manager, Marketing Operations and supports the museum’s external communications (social media, marketing campaigns, and public relations efforts) as well as internal (project management and departmental reporting).

Duties and Responsibilities:

Social Media Digital Marketing

• Develop engaging content for social media channels pull analytic performance reports
• Edit copy provided by programming teams to be consistent with editorial style guide to be used on website, social media and other marketing and communications materials
• Maintain editorial style guide
• Assist with social media at events, behind-the-scenes, and other organic posting needs to support the implementation of MASS MoCA’s social media strategy
• Assist with the development and distribution of digital communications including email marketing (through Prospect II) and submitting events to online calendars
• Develop and maintain effective cross-promotional relationships

Public Relations

• Assist with local press coordination/scheduling/access; maintain press coverage archive and update MASS MoCA’s digital Press Room
• Assist with Marketing and PR administrative responsibilities as needed, including engaging, on-brand copywriting
• Maintain and update press contact database and press lists

Project Management Administrative Support

• Assist with insertion orders and execution for marketing campaigns
• Coordinate with designers to ensure lobby/gallery signage is updated in timely manner
• Works closely with the Communications & Content team to coordinate incoming requests and on-time delivery of ads, collateral, and ephemera
• Maintain workflow in project management software — Asana — and keep projects current and up-to-date    
• Assist with representing the museum at local community events

Requirements and Qualifications:

• Education: Minimum high school diploma or equivalent required
• Relevant work experience in a marketing or communications role 
• Must possess excellent writing and editing skills and attention to detail; writing samples will be requested from final candidates 
• Demonstrated organizational skills and ability to work independently, quickly, and efficiently in a fast-paced environment
• Email marketing experience (e.g., Prospect II, WordFly, MailChimp) preferred
• Professional social media (e.g., Sprout Social) experience preferred
• Experience using Project Management software such as Asana or Trello preferred
• Knowledge and appreciation of contemporary art and performance
• Additional administrative duties as assigned

Work Conditions:

• Must be able to use a computer and is comfortable with technology
• Must be able to wear PPE as needed
• This position may require extended hours, including occasional nights and weekends. The schedule will be determined by the manager
• This position is based on site at MASS MoCA’s North Adams campus; regular in-person attendance is required

As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

Compensation and Benefits: 

• This position is a full-time, non-exempt, represented position 
• The hourly rate is $24.00
• Medical insurance 
• Dental insurance
• Life insurance
• Long term disability insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Medical deductible reimbursement
• 401(k) retirement plan
• Roth 401(k) option
• Paid Time Off (PTO) 
• Sick Time 
• Emergency Assistance Fund (LemonAid)
• Retirement planning support
• Professional development reimbursement
• Educational leave
• Reciprocal Organization of Associated Museums (ROAM)
• Employee Assistance Program (EAP)
• Student loan repayment assistance
• Discounts at Gift Shop and R&D Store
• Staff appreciation social events year-round

Application Process: Interested candidates should apply online with a resume and cover letter. The application also includes a few brief questions to help us better understand your experience and interest in the role. Incomplete applications—including those missing the requested documents—may not be fully considered.

About MASS MoCA:

MASS MoCA is a vibrant non-collecting art museum with approximately 300,000 square feet of exhibition space dedicated to visual art and projects by contemporary artists. Formerly a 19th century factory, these exhibition spaces are unconventional, vast, soaring galleries spanning multiple buildings. Half of that space is dedicated to rotating 10–16 month exhibitions of which we present 4 to 6 large-scale exhibitions per year, along with smaller projects and commissions. The additional space is dedicated to long-term exhibitions in conjunction with artists, estates, and collections that run from 10 months to 25 years. MASS MoCA frequently works directly with artists on the fabrication of new commissions and large-scale site-specific installations. 

MASS MoCA was founded in 1999, not only as a contemporary art museum and performing arts venue, but also as a creative campus with a regional, national and global impact. MASS MoCA is one of the world's liveliest centers for making and enjoying today's most evocative art. With vast galleries and a stunning collection of indoor and outdoor performing arts venues, MASS MoCA is able to embrace all forms of art: music, sculpture, dance, film, painting, photography, theater, and new, boundary-crossing works of art that defy easy classification. From its beginnings as the major textile mill Arnold Print Works in the mid-19th century, to its days as the Sprague Electric Company in the mid-20th century, to its current iteration as a globally renowned contemporary art museum and fabrication center, the 24-acre MASS MoCA campus has a rich history of serving as the economic engine of the city of North Adams and the surrounding region.