What are the responsibilities and job description for the Triage RN, Neurology position at Mass General Brigham?
Site: Wentworth-Douglass Physician Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Wentworth Health Partners Coastal Neurology Services has been providing adults and children with comprehensive and trusted care since 1983. Our board-certified physicians specialize in the prevention, diagnosis and management of an array of neurological disorders, including headaches, epilepsy, autism, ADHD, neuromuscular disease, neuropathy, sleep disorders, small-fiber polyneuropathy, stroke and more.
Our Neurology practices are located at 10 Members Way in Dover, NH, and 73 Corporate Drive, Portsmouth, NH. This position will support our expert providers treating adult patients, as well as pediatric patients. Our services include diagnosis and treatment options for headaches, migraines, epilepsy, stroke, neuromuscular disease, sleep disorders and more.
We are seeking a full-time Triage Registered Nurse to join our team, working 40 hours per week, Monday through Friday. The schedule will consist of either 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM shifts.
We require an initial onsite training period of up to 90 days, which may be shortened based on individual progress and experience. For any required onsite training or occasional meetings, candidates may choose between our Portsmouth or Dover locations for convenience.
In this role, the Triage RN will function in a fully behind-the-scenes capacity, providing critical clinical support without direct, in-person patient care. Responsibilities include managing in-basket coverage, handling live inbound calls, conducting outbound patient outreach, triaging patient concerns, and responding to patient inquiries through the patient gateway. The nurse will also be responsible for communicating test results to patients and ensuring timely, accurate follow-up. This position requires the ability to multitask effectively, manage a high volume of communications, and maintain strong clinical judgment in a fast-paced environment.
Job Summary
Responsible for patient care and support within the outpatient setting through providing compassionate care, assisting in procedures, and collaborating effectively in a dynamic ambulatory care environment.
Does this position require Patient Care? Yes
Essential Functions
Education
Associate's Degree Nursing required
Bachelor's Degree Nursing preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Registered Nurse [RN - State License] required
Basic Life Support [BLS Certification] preferred
Experience
Clinical nursing experience 0-1 year required
Ambulatory Care Or Outpatient Experience 1-2 Years Preferred
Additional Job Details (if applicable)
Strongly Preferred
Remote
Work Location
73 Corporate Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$36.87 - $50.76/Hourly
Grade
MGRNNONMETRO2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
1812 Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Wentworth Health Partners Coastal Neurology Services has been providing adults and children with comprehensive and trusted care since 1983. Our board-certified physicians specialize in the prevention, diagnosis and management of an array of neurological disorders, including headaches, epilepsy, autism, ADHD, neuromuscular disease, neuropathy, sleep disorders, small-fiber polyneuropathy, stroke and more.
Our Neurology practices are located at 10 Members Way in Dover, NH, and 73 Corporate Drive, Portsmouth, NH. This position will support our expert providers treating adult patients, as well as pediatric patients. Our services include diagnosis and treatment options for headaches, migraines, epilepsy, stroke, neuromuscular disease, sleep disorders and more.
We are seeking a full-time Triage Registered Nurse to join our team, working 40 hours per week, Monday through Friday. The schedule will consist of either 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM shifts.
We require an initial onsite training period of up to 90 days, which may be shortened based on individual progress and experience. For any required onsite training or occasional meetings, candidates may choose between our Portsmouth or Dover locations for convenience.
In this role, the Triage RN will function in a fully behind-the-scenes capacity, providing critical clinical support without direct, in-person patient care. Responsibilities include managing in-basket coverage, handling live inbound calls, conducting outbound patient outreach, triaging patient concerns, and responding to patient inquiries through the patient gateway. The nurse will also be responsible for communicating test results to patients and ensuring timely, accurate follow-up. This position requires the ability to multitask effectively, manage a high volume of communications, and maintain strong clinical judgment in a fast-paced environment.
Job Summary
Responsible for patient care and support within the outpatient setting through providing compassionate care, assisting in procedures, and collaborating effectively in a dynamic ambulatory care environment.
Does this position require Patient Care? Yes
Essential Functions
- Deliver direct patient care and support, ensuring high nursing standards.
- Conduct patient assessments, devise care plans, and assist in outpatient procedures with a focus on patient comfort and safety.
- Educate patients and families on treatment plans, medications, and post-procedure care.
- Collaborate closely with healthcare professionals to coordinate comprehensive patient care.
- Administer medications, perform IV therapy, and maintain accurate patient records in compliance with regulations.
- Uphold infection control protocols and maintain a safe environment for patients and staff.
Education
Associate's Degree Nursing required
Bachelor's Degree Nursing preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Registered Nurse [RN - State License] required
Basic Life Support [BLS Certification] preferred
Experience
Clinical nursing experience 0-1 year required
Ambulatory Care Or Outpatient Experience 1-2 Years Preferred
Additional Job Details (if applicable)
Strongly Preferred
- Phone Triage Experience
- EPIC Experience
- Neurology Experience
- At least 2 years of RN Experience
Remote
Work Location
73 Corporate Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$36.87 - $50.76/Hourly
Grade
MGRNNONMETRO2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
1812 Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $37 - $51