Resource Navigator, Youth Programs

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Resource Navigator for MGB Youth Programs supports young people and their families in accessing the academic, social, and community-based resources they need to thrive. This role focuses on building trusting relationships with program participants, understanding their individual needs, and helping them navigate opportunities within Mass General Brigham, local schools, community organizations, and other supportive systems. The Resource Navigator plays a key role in fostering equity, removing barriers, and ensuring that Youth Program participants feel supported in reaching their educational and career goals.

Qualifications

This is a hybrid role, requiring one day onsite at MGH, and one day onsite at BWH.

Resource Navigator (70%)

• Conduct intake and needs assessments with youth participants to understand academic, social, and personal resource needs.
• Connect students and families to internal and external resources, including academic supports, career development opportunities, mentorship, health and wellness resources, and community-based services.
• Serve as a consistent point of contact and advocate for youth and families as they navigate systems of support.
• Collaborate with Youth Program staff, school partners, and community organizations to coordinate supports and track student progress.
• Maintain accurate documentation of student engagement, resource referrals, and outcomes.
• Develop and share resource guides, referral lists, and tools to expand access to opportunities.
• Participate in team meetings, professional development, and program evaluation activities.
• Promote an inclusive, supportive, and strengths-based environment for all students.
• Performs other duties as assigned.
  
  

Program Communications (30%)

• Develops and distributes newsletters for families, students, supervisors, and volunteers.
• Creates engaging social media content to highlight program activities and achievements.
• Collaborates with the Communications Department to design and implement consistent messaging and outreach materials for the program.
  
  

Qualifications:

• Bachelor’s degree in education, social work, public health, or a related field required.
• Equivalent work experience may be considered in place of formal education.
• 2–3 years of experience in youth development, education, community engagement, or resource navigation required.
• Experience working with diverse populations and historically underrepresented communities strongly preferred.
• Knowledge of Boston-area schools, community resources, and youth-serving organizations preferred.
  
  

Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)

• Strong interpersonal and communication skills, with the ability to build trust with youth and families.
• Ability to collaborate effectively with internal staff and external partners.
• Organizational and problem-solving skills to track student needs and follow through on referrals.
• Demonstrated commitment to serving and supporting the diverse communities of Boston.
• Proficiency in Microsoft Office, database systems, and comfort with learning new technology tools.
  
  

Working Conditions: Describe the conditions in which the work is performed.

• Possible local travel to Mass General Brigham sites
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.
  
  

cation

Additional Job Details (if Applicable)

• Medical, Dental, and Vision insurance
• Tuition Reimbursement
• Generous Paid Time Off
• 50% Off MBTA passes
• Access to childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive “Perks” - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events)
  
  

Remote Type

Hybrid

Work Location

125 Nashua Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.