What are the responsibilities and job description for the Psych Admissions Coordinator 1 position at Mass General Brigham?
Site: The McLean Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
per diem
Job Summary
Psychiatric triage for all levels of care for McLean Hospital units on and off site, certain McLean affiliates, Partners facilities and capitated contracts. Provides teaching function for all evaluating clinicians regarding payers and precertification requirements.
Responsibilities And Standards
1.2 Provide after hours psychiatric triage for Newton-Wellesley Hospital inpatient adult and geriatric facilities.
1.3 Act as a resource to Partners wide facilities regarding services and bed availability within Partners.
1.4 Provide psychiatric triage for Franciscan’s Children’s Hospital inpatient and ART (Adolescent Residential Treatment Program)
1.5 Answer MGH/McLean Tufts line and provide triage, when indicated, or direction to other services.
1.6 Provide public relations function by handling inquiries regarding services at McLean, it’s affiliates and other Partners psychiatric facilities.
1.7 Maintain bed board for Partners facilities in order to be aware of bed availability.
2.2 Triages urgent and emergent calls to appropriate level of care including referral of patients in crisis to emergency rooms when indicated and/or contacting crisis team regarding patients at immediate risk, and when indicated contacting local police.
2.3 Respond to preadmission inquiry promptly as indicated by lack of complaint.
2.4 Interacts with patients, family member or referring professional in a courteous and professional manner as indicted by lack of complaint.
2.5 With medically or psychiatrically complicated cases, reviews inquiry with Clinical Nursing Supervisor or Doctor on Call or department manager in a timely and professional matter as indicated by lack of complaint.
3.2 Obtains census (admissions, anticipated discharges on each inpatient unit at least three times during each twenty-four hour period and as indicated from McLean affiliates.
3.3 Presents units with preadmission clinical information on patients and expected time of Arrival.
4.2 Interprets insurance data to determine need for any special procedures and/or co-payments or deposits. Educates residents and other clinical evaluators regarding insurance and precertification requirements.
4.3 Completes eligibility determination and fulfills all pre-registration requirements for major contracts and ensures that precertifications are complete.
4.4 Reviews financial information with Patient Accounts Department or Director of Intake for approval when necessary.
4.5 Communicates financial information to family member and/or referring agent as indicated by lack of complaint.
5.2 Enters complete referral information into system to be used for marketing purposes and reports.
5.3 Enters accurate patient Financial Status Classification (FSC) information into the system.
5.4 Enters accurate patient Visit Level information into the system.
5.5 Enters accurate ADT transactions into the system in a timely manner, used for hospital census.
5.6 Makes embossed card.
5.7 Updates system to reflect latest census worksheets, preparing and distributing them when necessary.
6.2 Obtains appropriate signatures from patient or guarantor for Assignment of Benefits form when Patient Account staff is unavailable.
6.3 Obtains signatures from patient or guardian for necessary releases of information.
6.4 Collects necessary deposits from patient or guarantor.
6.5 Completes and sends PCP notification forms, notification of admission and other paperwork as required by specific contracts and regulatory agencies.
7.2 Communicates effectively with Hospital staff, and departmental staff as indicated by lack of complaint.
7.3 Triage outside calls to appropriate hospital personnel as a customer service to outside referrers, consumers, etc.
8.2 Releases confidential information only in accordance with the Confidentiality Policy and/or the approval of the Department Head.
8.3 Assures the security of the Departmental files at the end of each workday to protect confidential information.
8.4 Submits suggestions to departmental management regarding improvement of operations and efficiency.
8.5 Notifies supervisor or coworker of availability to complete other duties.
8.6 Performs other duties as assigned.
Qualifications
Additional Job Description
Remote Type
Onsite
Work Location
115 Mill Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Rotating (United States of America)
Pay Range
$18.58 - $26.58/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
per diem
Job Summary
Psychiatric triage for all levels of care for McLean Hospital units on and off site, certain McLean affiliates, Partners facilities and capitated contracts. Provides teaching function for all evaluating clinicians regarding payers and precertification requirements.
Responsibilities And Standards
- Provides Partners wide bed/service search following established triage procedure. Weight: 25% Standards
1.2 Provide after hours psychiatric triage for Newton-Wellesley Hospital inpatient adult and geriatric facilities.
1.3 Act as a resource to Partners wide facilities regarding services and bed availability within Partners.
1.4 Provide psychiatric triage for Franciscan’s Children’s Hospital inpatient and ART (Adolescent Residential Treatment Program)
1.5 Answer MGH/McLean Tufts line and provide triage, when indicated, or direction to other services.
1.6 Provide public relations function by handling inquiries regarding services at McLean, it’s affiliates and other Partners psychiatric facilities.
1.7 Maintain bed board for Partners facilities in order to be aware of bed availability.
- Interviews the patient, family member or referring professional to obtain clinical and demographic data to determine need for evaluation and/or admission; following established admission procedure.
2.2 Triages urgent and emergent calls to appropriate level of care including referral of patients in crisis to emergency rooms when indicated and/or contacting crisis team regarding patients at immediate risk, and when indicated contacting local police.
2.3 Respond to preadmission inquiry promptly as indicated by lack of complaint.
2.4 Interacts with patients, family member or referring professional in a courteous and professional manner as indicted by lack of complaint.
2.5 With medically or psychiatrically complicated cases, reviews inquiry with Clinical Nursing Supervisor or Doctor on Call or department manager in a timely and professional matter as indicated by lack of complaint.
- Continually reassess census and bed availability.
3.2 Obtains census (admissions, anticipated discharges on each inpatient unit at least three times during each twenty-four hour period and as indicated from McLean affiliates.
3.3 Presents units with preadmission clinical information on patients and expected time of Arrival.
- Completes financial screening according to established procedure.
4.2 Interprets insurance data to determine need for any special procedures and/or co-payments or deposits. Educates residents and other clinical evaluators regarding insurance and precertification requirements.
4.3 Completes eligibility determination and fulfills all pre-registration requirements for major contracts and ensures that precertifications are complete.
4.4 Reviews financial information with Patient Accounts Department or Director of Intake for approval when necessary.
4.5 Communicates financial information to family member and/or referring agent as indicated by lack of complaint.
- Enters patient information and ADT transactions into the IDX system completely and accurately.
5.2 Enters complete referral information into system to be used for marketing purposes and reports.
5.3 Enters accurate patient Financial Status Classification (FSC) information into the system.
5.4 Enters accurate patient Visit Level information into the system.
5.5 Enters accurate ADT transactions into the system in a timely manner, used for hospital census.
5.6 Makes embossed card.
5.7 Updates system to reflect latest census worksheets, preparing and distributing them when necessary.
- Completes admitting paperwork.
6.2 Obtains appropriate signatures from patient or guarantor for Assignment of Benefits form when Patient Account staff is unavailable.
6.3 Obtains signatures from patient or guardian for necessary releases of information.
6.4 Collects necessary deposits from patient or guarantor.
6.5 Completes and sends PCP notification forms, notification of admission and other paperwork as required by specific contracts and regulatory agencies.
- Interacts with departmental hospital staffs in a professional and cooperative manner.
7.2 Communicates effectively with Hospital staff, and departmental staff as indicated by lack of complaint.
7.3 Triage outside calls to appropriate hospital personnel as a customer service to outside referrers, consumers, etc.
- Maintains confidentiality of information of the department and contributes to the effective operation of the department.
8.2 Releases confidential information only in accordance with the Confidentiality Policy and/or the approval of the Department Head.
8.3 Assures the security of the Departmental files at the end of each workday to protect confidential information.
8.4 Submits suggestions to departmental management regarding improvement of operations and efficiency.
8.5 Notifies supervisor or coworker of availability to complete other duties.
8.6 Performs other duties as assigned.
Qualifications
- Education: B.A., B.S., or equivalency.
- Skills: Demonstrated strong interviewing and organizational skills, beginning knowledge of psychiatric diagnosis and treatment, data entry, and excellent communication via telephone and in person, keyboarding.
- Experience: Equivalent to one year of experience in mental health care setting.
- Working Conditions: Work in extremely busy office setting, exposed to hazards found in office. May be exposed to psychiatrically disturbed patients at times potentially violent. May be required to work a rotating schedule.
- Physical Effort: Sitting position with freedom of movement, potential eyestrain from prolonged use of CRT.
- Mental Effort: Work with emotionally disturbed individuals may cause stress on job.
Additional Job Description
Remote Type
Onsite
Work Location
115 Mill Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Rotating (United States of America)
Pay Range
$18.58 - $26.58/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $19 - $27