What are the responsibilities and job description for the Program Director, Personnel Operations position at Mass General Brigham?
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Job Summary: The Program Director serves as an administrative leadership resource in key personnel areas of the planned Mass General Brigham (MGB) Academic Medical Centers (AMC) Department of Psychiatry (AMC Psychiatry), the integrated department of the AMCs (Massachusetts General Hospital and Brigham and Women’s Hospital). Specifically, the Program Director will support, in partnership with operational area owners, human resource and personnel administration, across faculty and staff, with particular attention to personnel management systems like Workday and those deployed by the Department to assist in all aspects of its human capital management, as well as existing Department processes around the recruitment, onboarding, advancement, and retention of faculty and staff, with particular attention to personnel management systems like Workday and those programs and processes deployed by the Department to assist in all aspects of its human capital management.
The integrated AMC Psychiatry will be a large and complex department with 2400 employees/extended workforce including almost 900 credentialed faculty, over 200 clinical trainees, as well as hundreds of research fellows, clinical research coordinators, and administrative staff. Across Mass General and Brigham (which includes Brigham and Women’s Faulkner Hospital) sites, the integrated department will occupy approximately 185,000 square feet of office, clinical, and research space, and perform over 300,000 ambulatory and inpatient consultation visits per year. Clinical service sites include two 24-bed psychiatric inpatient units, a 14-bed substance use unit, two partial hospital programs, inpatient consultative services, a dedicated emergency psychiatric service, and several neurotherapeutic procedural services. The clinical/administrative operations budget totals $175 million and research expenditures are approximately $120 million annually, with a significant annual growth rate. AMC Psychiatry also serves as a critical feature of an increasingly integrated Behavioral and Mental Health platform for the system, ensuring coordination, collaboration, and alignment in all activities across the AMCs, Specialty Hospitals, and the community hospitals and provider organizations within the MGB Medical Group.
Reporting directly to the Director, the Program Director will work in close collaboration with the relevant Vice Chairs, Division Chiefs, and Associate Chiefs on the broad cross section of personnel management matters for the Department. The individual in this role partners will also partner with relevant leaders across both AMCs and Massachusetts General Physicians Organization (MGPO)/Brigham and Women’s Physician Organization (BWPO) leadership and management staff, leaders across Mass General Brigham, and faculty and administrators within Psychiatry. Drawing on a broad understanding of hospital practices/policies and displaying a high degree of initiative and independent judgment, the individual in this role will continually assess, manage and direct a wide range of issues including education program policy, clinical operations, personnel management, practice management, billing/finance, long-range planning, facilities/systems, and project/program development. They will work with all the physicians and practice management staff to ensure a quality-based, customer-oriented flow of work.
The Program Director will also serve as a key administrative leader for the unified department of Psychiatry. The individual in this role will work with the Director and AMC Vice President to develop and execute upon a plan to horizontally integrate most activities and structures that are presently distinct across the two institutions. This will require not only strategic acumen and interpersonal sensitivity during a time of significant change, but also serving on a team that simultaneously supports ongoing integration efforts and the day-to-day operations of a large department with broadly distributed people and assets.
Qualifications
Essential Functions (Key Roles & Responsibilities)
1 Serves as the resident domain expert on Workday and its associated functionalities and interfaces, including legacy systems used by the Department. Also serves as the point of contact for all system and personnel-related issues.
2. Continuously interfaces and coordinates with the Departmental, Hospital, MGB, HMS, and other organization leadership on all matters of Department of personnel administration.
3. Develops and implements projects that encompass all activities relating to faculty affairs, including searches, on-boarding (including credentialing and academic appointments), faculty appointments (including CV development and promotion dossier review), academic reappointments, and departures.
4. Evaluates process for completed projects and uses lessons learned to improve process on future assignments. Provides recommended guidance and leads administrative support on academic human resources for faculty, including appointments, promotions, terminations, offer letters, compensation, and conflict of interest reporting.
5. Provides leadership and internal consulting services to divisions and central departmental administration regarding faculty matters.
QUALIFICATIONS
Additional Job Details (if applicable)
Education
Degree: High School Diploma Required
Degree: Bachelor's Degree Required
Degree: Master's Degree Preferred
Type Of Experience:
Administrative, preferably in an academic medical center setting.
Time: 3-5 Years Required
Type Of Experience:
Supervisory experience
Time: 2-3 Years Required
Knowledge, Skills, And Abilities
1. Leadership: Truly outstanding interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people are required. A demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving is essential.
2. Results orientation: Results-driven approach with experience/ability to achieve results in a metrics based analytical environment. The ability to work independently and accurately and concisely disseminate information in both written and verbal formats is required. The ability to independently resolve quickly most problems encountered is essential.
3. Organizational Skills: Outstanding organizational skills are necessary to manage many competing timetables and responsibilities and deadline pressures. The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential. The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making.
4. Business acumen: Budget management, data and analytics market knowledge, knowledge and analytical skills to support health care delivery and hospital operations, ability to understand and integrate system budget challenges into proposed annual budgets.
5. Communicator/Facilitator: Interpersonal, presentation and organizational skills and professional demeanor; Demonstrated sensitivity, discretion, and judgment regarding confidential matters are essential. Excellent verbal and written communication skills are necessary to communicate effectively with a large and diverse constituency, including the Chairs, senior departmental leaders, hospital and PO leaders and administrative staff, research faculty at all levels, research trainees and staff, representatives of other offices, collaborating institution officials, granting agencies (NIH, industry and foundations), potential donors, representatives, and vendors. A good command of English language, including medical and scientific terminology, is critical.
6. Mass General Brigham values: Embraces values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Remote Type
Hybrid
Work Location
66 Blossom Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$97,510.40 - $141,804.00/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Job Summary: The Program Director serves as an administrative leadership resource in key personnel areas of the planned Mass General Brigham (MGB) Academic Medical Centers (AMC) Department of Psychiatry (AMC Psychiatry), the integrated department of the AMCs (Massachusetts General Hospital and Brigham and Women’s Hospital). Specifically, the Program Director will support, in partnership with operational area owners, human resource and personnel administration, across faculty and staff, with particular attention to personnel management systems like Workday and those deployed by the Department to assist in all aspects of its human capital management, as well as existing Department processes around the recruitment, onboarding, advancement, and retention of faculty and staff, with particular attention to personnel management systems like Workday and those programs and processes deployed by the Department to assist in all aspects of its human capital management.
The integrated AMC Psychiatry will be a large and complex department with 2400 employees/extended workforce including almost 900 credentialed faculty, over 200 clinical trainees, as well as hundreds of research fellows, clinical research coordinators, and administrative staff. Across Mass General and Brigham (which includes Brigham and Women’s Faulkner Hospital) sites, the integrated department will occupy approximately 185,000 square feet of office, clinical, and research space, and perform over 300,000 ambulatory and inpatient consultation visits per year. Clinical service sites include two 24-bed psychiatric inpatient units, a 14-bed substance use unit, two partial hospital programs, inpatient consultative services, a dedicated emergency psychiatric service, and several neurotherapeutic procedural services. The clinical/administrative operations budget totals $175 million and research expenditures are approximately $120 million annually, with a significant annual growth rate. AMC Psychiatry also serves as a critical feature of an increasingly integrated Behavioral and Mental Health platform for the system, ensuring coordination, collaboration, and alignment in all activities across the AMCs, Specialty Hospitals, and the community hospitals and provider organizations within the MGB Medical Group.
Reporting directly to the Director, the Program Director will work in close collaboration with the relevant Vice Chairs, Division Chiefs, and Associate Chiefs on the broad cross section of personnel management matters for the Department. The individual in this role partners will also partner with relevant leaders across both AMCs and Massachusetts General Physicians Organization (MGPO)/Brigham and Women’s Physician Organization (BWPO) leadership and management staff, leaders across Mass General Brigham, and faculty and administrators within Psychiatry. Drawing on a broad understanding of hospital practices/policies and displaying a high degree of initiative and independent judgment, the individual in this role will continually assess, manage and direct a wide range of issues including education program policy, clinical operations, personnel management, practice management, billing/finance, long-range planning, facilities/systems, and project/program development. They will work with all the physicians and practice management staff to ensure a quality-based, customer-oriented flow of work.
The Program Director will also serve as a key administrative leader for the unified department of Psychiatry. The individual in this role will work with the Director and AMC Vice President to develop and execute upon a plan to horizontally integrate most activities and structures that are presently distinct across the two institutions. This will require not only strategic acumen and interpersonal sensitivity during a time of significant change, but also serving on a team that simultaneously supports ongoing integration efforts and the day-to-day operations of a large department with broadly distributed people and assets.
Qualifications
Essential Functions (Key Roles & Responsibilities)
1 Serves as the resident domain expert on Workday and its associated functionalities and interfaces, including legacy systems used by the Department. Also serves as the point of contact for all system and personnel-related issues.
2. Continuously interfaces and coordinates with the Departmental, Hospital, MGB, HMS, and other organization leadership on all matters of Department of personnel administration.
3. Develops and implements projects that encompass all activities relating to faculty affairs, including searches, on-boarding (including credentialing and academic appointments), faculty appointments (including CV development and promotion dossier review), academic reappointments, and departures.
4. Evaluates process for completed projects and uses lessons learned to improve process on future assignments. Provides recommended guidance and leads administrative support on academic human resources for faculty, including appointments, promotions, terminations, offer letters, compensation, and conflict of interest reporting.
5. Provides leadership and internal consulting services to divisions and central departmental administration regarding faculty matters.
- Provides administrative leadership for Department leadership searches, including HMS faculty searches.
QUALIFICATIONS
Additional Job Details (if applicable)
Education
Degree: High School Diploma Required
Degree: Bachelor's Degree Required
Degree: Master's Degree Preferred
Type Of Experience:
Administrative, preferably in an academic medical center setting.
Time: 3-5 Years Required
Type Of Experience:
Supervisory experience
Time: 2-3 Years Required
Knowledge, Skills, And Abilities
1. Leadership: Truly outstanding interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people are required. A demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving is essential.
2. Results orientation: Results-driven approach with experience/ability to achieve results in a metrics based analytical environment. The ability to work independently and accurately and concisely disseminate information in both written and verbal formats is required. The ability to independently resolve quickly most problems encountered is essential.
3. Organizational Skills: Outstanding organizational skills are necessary to manage many competing timetables and responsibilities and deadline pressures. The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential. The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making.
4. Business acumen: Budget management, data and analytics market knowledge, knowledge and analytical skills to support health care delivery and hospital operations, ability to understand and integrate system budget challenges into proposed annual budgets.
5. Communicator/Facilitator: Interpersonal, presentation and organizational skills and professional demeanor; Demonstrated sensitivity, discretion, and judgment regarding confidential matters are essential. Excellent verbal and written communication skills are necessary to communicate effectively with a large and diverse constituency, including the Chairs, senior departmental leaders, hospital and PO leaders and administrative staff, research faculty at all levels, research trainees and staff, representatives of other offices, collaborating institution officials, granting agencies (NIH, industry and foundations), potential donors, representatives, and vendors. A good command of English language, including medical and scientific terminology, is critical.
6. Mass General Brigham values: Embraces values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Remote Type
Hybrid
Work Location
66 Blossom Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$97,510.40 - $141,804.00/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $97,510 - $141,804
