What are the responsibilities and job description for the Practice Manager position at Mass General Brigham?
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction of the Clinical Director, the Practice Manager oversees the daily operations of the Orthopedic Surgery Danvers clinic and serves as the site’s primary administrative and operational leader. Working with a high degree of independence, the Practice Manager demonstrates deep knowledge of clinic workflows, healthcare systems, and departmental procedures to ensure smooth, efficient, and patient-centered operations.
This role is responsible for supervising administrative and clinical support staff, managing fiscal and operational resources, and ensuring adherence to organizational policies and service standards. The Practice Manager partners closely with the Clinical Director to identify operational improvement opportunities, support data-driven scheduling and OR utilization, and enhance overall clinic performance.
Functioning as a critical liaison among physicians, clinical staff, and administrative teams, the Practice Manager promotes strong communication, supports high-quality patient care, and contributes to strategic planning efforts for the site and the broader Orthopedic Service.
Principal Duties and Responsibilities
Recruits, hires, onboards, trains, and evaluates staff to promote high performance.
Completes probationary and annual performance reviews; delivers ongoing feedback and corrective action as needed.
Manages schedules, PTO, break coverage, and staffing needs across the clinic.
Oversees weekly payroll and timekeeping through UKG.
Leads monthly staff meetings to communicate updates, expectations, and team goals.
Serves as a liaison between staff and physicians to support efficient provider workflow.
Provides backup coverage for critical roles as needed.
Develops and maintains workflows and coverage matrices to support consistent, efficient operations.
Actively monitors live clinic flow to address bottlenecks and maintain service standards.
Reviews and shares NRC patient feedback; partners with staff to address improvement opportunities.
Serves as the escalation point for patient concerns and collaborates with Patient/Family Relations as needed.
Participates in ambulatory-wide patient satisfaction initiatives and service recovery efforts.
Reducing patient wait times
Streamlining administrative and clinical workflows
Collaborates with the MA Lead to maintain inventory and manage supply ordering.
Reviews and approves PO-based practice bills and generates purchase orders as required.
Oversees facility management needs, including work requests and minor upgrades.
Maintains professional, functional, and patient-friendly clinic aesthetics.
Oversees security and access protocols for clinical applications and electronic health records.
Communicates system updates and ensures staff training and compliance.
Supports site initiatives such as radiology upgrades and expansion projects.
Represents the clinic at departmental and hospital-wide committees and meetings.
Synthesizes operational data to elevate issues (e.g., block allocation, efficiency, quality, safety) to leadership.
Assists with New Product and Capital Equipment requests related to OR operations.
Supports department-level special projects as assigned.
Qualifications
Education
Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Experience
Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required
Knowledge, Skills And Abilities
Remote Type
Onsite
Work Location
104 Endicott Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$64,708.80 - $94,151.20/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction of the Clinical Director, the Practice Manager oversees the daily operations of the Orthopedic Surgery Danvers clinic and serves as the site’s primary administrative and operational leader. Working with a high degree of independence, the Practice Manager demonstrates deep knowledge of clinic workflows, healthcare systems, and departmental procedures to ensure smooth, efficient, and patient-centered operations.
This role is responsible for supervising administrative and clinical support staff, managing fiscal and operational resources, and ensuring adherence to organizational policies and service standards. The Practice Manager partners closely with the Clinical Director to identify operational improvement opportunities, support data-driven scheduling and OR utilization, and enhance overall clinic performance.
Functioning as a critical liaison among physicians, clinical staff, and administrative teams, the Practice Manager promotes strong communication, supports high-quality patient care, and contributes to strategic planning efforts for the site and the broader Orthopedic Service.
Principal Duties and Responsibilities
- Staff Supervision & Human Resources Management
Recruits, hires, onboards, trains, and evaluates staff to promote high performance.
Completes probationary and annual performance reviews; delivers ongoing feedback and corrective action as needed.
Manages schedules, PTO, break coverage, and staffing needs across the clinic.
Oversees weekly payroll and timekeeping through UKG.
Leads monthly staff meetings to communicate updates, expectations, and team goals.
Serves as a liaison between staff and physicians to support efficient provider workflow.
- Clinic Operations & Workflow Oversight
Provides backup coverage for critical roles as needed.
Develops and maintains workflows and coverage matrices to support consistent, efficient operations.
Actively monitors live clinic flow to address bottlenecks and maintain service standards.
- Patient Experience & Customer Service
Reviews and shares NRC patient feedback; partners with staff to address improvement opportunities.
Serves as the escalation point for patient concerns and collaborates with Patient/Family Relations as needed.
Participates in ambulatory-wide patient satisfaction initiatives and service recovery efforts.
- Operational Excellence & Process Improvement
Reducing patient wait times
Streamlining administrative and clinical workflows
- Financial & Supply Management
Collaborates with the MA Lead to maintain inventory and manage supply ordering.
Reviews and approves PO-based practice bills and generates purchase orders as required.
- Facility & Environmental Oversight
Oversees facility management needs, including work requests and minor upgrades.
Maintains professional, functional, and patient-friendly clinic aesthetics.
- Technology & Security Management
Oversees security and access protocols for clinical applications and electronic health records.
Communicates system updates and ensures staff training and compliance.
- Strategic Planning & Organizational Engagement
Supports site initiatives such as radiology upgrades and expansion projects.
Represents the clinic at departmental and hospital-wide committees and meetings.
- Data & Process Support
Synthesizes operational data to elevate issues (e.g., block allocation, efficiency, quality, safety) to leadership.
Assists with New Product and Capital Equipment requests related to OR operations.
Supports department-level special projects as assigned.
Qualifications
Education
Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Experience
Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required
Knowledge, Skills And Abilities
- Proficiency in Microsoft Office, Excel, and other Microsoft Office applications
- Epic Super User
- Ability to learn new computer applications quickly and use them efficiently
- Ability to make decisions quickly and independently
- Excellent interpersonal/communications skills
- Ability to work independently and in a team
- Ability to work with staff of all levels
- Ability to interact with individuals in senior leadership roles
- Creative thinking, a willingness to learn new things, problem solving and an ability to handle multiple projects are expected
- Ability to handle sensitive/confidential matters discreetly and maintain confidentiality guidelines
- Strong communication and organizational skills
- Strong and proven leadership skills
- Excellent time management skills
- Ability to adapt to multiple and rapidly changing priorities and deadlines
Remote Type
Onsite
Work Location
104 Endicott Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$64,708.80 - $94,151.20/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $64,709 - $94,151