Practice assistant

Practice Assistant II-(3288929)

Description

Indicate key areas of responsibility, major job duties, special projects and key objectives for this position.These items should be evaluated throughout the year and included in the written annual evaluation.

Actual job duties may vary by department (see Addendum B for more detail)

ØManage patient referrals and links them to scheduled office appointments.

ØTriage and manages complex telephone calls, utilizing courteous customer service skills.

ØSchedule patient appointments and coordinates the scheduling of diagnostic testing.

ØEnsure the completeness of all required benefits eligibility, waivers, etc.

ØUnderstands financial services and self-pay resources and provides patients with information as needed.

ØProvides coverage to the outpatient clinic front desk, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations.

ØDaily monitoring and execution of the eReferral work queue for BWH MSC FXB.This includes scheduling referral appointments from the work queue.

Also, work to ensure all the BWH expectations are met with scheduling referral appointments.

ØDaily monitoring and execution of the MSC schedule mailbox.

ØProvides support and information to patients and providers to problem solve and manage complex administrative issues

ØCompletely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection.

ØMaintains confidentiality and privacy, which is consistent with HIPAA / PHI guidelines.

ØProvides cross-coverage for other staff members for absences, vacations, etc. and during variations in workflow, as needed.

ØAssists with training and orientation of new staff, where applicable.

ØWorks on special projects as directed.

ØPerforms all other tasks which would facilitate the flow of patients through the Multi-Specialty clinic or which enhance the quality of service to patients.

Qualifications

QUALIFICATIONS :

• High school diploma or GED required; post-high school education preferred.
• Minimum one year of applicable work experience required.
• Additional training in office systems preferred.

ØKnowledge of practice operations and standards.

ØUnderstanding of procedures including filing, copying, scanning, printing, and faxing.

Ø Phone skills : Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.

Ø Verbal skills : Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.

Ø Organization Skills : Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

Ø Writing Skills : Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.

Ø System Skills : Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level.

ØUnderstanding of the appropriate use and importance of related forms.

ØIntermediate understanding and use of medical terminology.

ØIntermediate comprehension of insurance types and referral process.

ØIntermediate comprehension of registration and fiscal information.

ØKnowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA

WORKING CONDITIONS :

Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES :

• Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH / Partners;
• follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and / or Partners, as appropriate;

brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Last updated : 2024-05-10