Pharmacy Technician (Fulfillment)

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Working directly with patients, Specialty Pharmacy Clinical Coordinators, and clinic staff to manage the specialty medication needs of Mass General Brigham HealthCare patients. Understand the complex medication needs of patients and coordinate with pharmacy and medical/nursing staff to meet those needs while providing extraordinary service. Assist patients with benefits coordination and financial assistance, manage prior authorizations, and ensure patients receive their medications when needed.

Principal Duties And Responsibilities

Work with physicians, nurses, and pharmacists to ensure that each patient receives the medications they need at the appropriate time:

• Review medication regime with the patient to determine which medications need to be dispensed
• Process medication orders confirming that they are billed to all third parties correctly
• Monitor patient concerns, charts, and profiles to meet their medication therapy needs
  
  

Assist In Education Efforts For MGB Specialty Pharmacy

• Answer patient questions about the service, insurance issues, etc.
• Ensure all questions are answered timely and accurately
• Provide patient education materials and information about other resources
• Ensure employee back-up coverage is trained and knowledgeable
  
  

Commit To Building Relationships

• Quickly forge and sustain (or develop and maintain) strong relationships with pharmacists, co-workers, prescribers, nurses, and patients to build the service
• Provide caring service, adjusting approaches to reflect developmental level and cultural differences of population served
• Improve processes to facilitate communication and service between the patient, and clinic, infusion center, and discharge pharmacy teams to ensure accurate and timely delivery of medications
  
  

Act As The Insurance Specialist

• Understand Medicare/Medicaid regulations and billing guidelines as they pertain to patient pharmacy benefits
• Understand billing primary, secondary and tertiary insurance claims
• Resolve any billing issues and obtain Prior Authorizations for medications.
• Obtain benefit information and verify patient insurance eligibility and level of coverage
  
  

Assist Clinical Coordinators With Tasks As Assigned

• Collect data and run statistics
• Monitor productivity
  
  

Demonstrates Commitment To Customers And Fellow Employees

• Seeks to understand and value differences between employees
• Treats other employees with dignity and respect
• Demonstrates open, honest communication and behavior
• Resolves conflict in a positive manner
• Contributes to the productivity of the workgroup
• Use/s the Mass General Brigham HealthCare values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned
  
  

Demonstrates Commitment To Health System

• Lives the values of dignity, integrity, service, and compassion
• Supports the mission/vision
• Speaks positively about Health System
• Chooses to make Health System a better place
• Responsible for confidential data: Respect the confidentiality of all information, including information regarding patients, staff members, or Health System business issues, and share information only with those who need to know
• Excellent customer service skills, excellent written and verbal communication skills, proficient in the English language, good attention to detail, ability to problem solve effectively, ability to follow policies and procedures, basic math skills, advanced computer skills, and proficient with medical terminology
  
  

Qualifications

Required Qualifications:

• 2 years’ Pharmacy Technician experience required, open to various industries: retail, hospital, clinic, etc.
• Microsoft Office experience required
• HS Diploma/ GED required
• Licensed as a pharmacy technician in the state of MA
• Nationally Certified (CPht)
• A combination of education and experience may be substituted for requirements
  
  

Preferred Qualifications

• Experience with prior authorizations, patient scheduling, and medication renewals
• Experience working with patients receiving Specialty Medications
• Experience with EPIC, or similar medical record software preferred
• Associates or bachelor’s degree, preferred in business or healthcare-related field
  
  

Additional Job Details (if Applicable)

• This position is 100% onsite in Burlington, MA.
• The schedule is Monday - Friday, 8:30 AM - 5:00 PM EST
  
  

Remote Type

Onsite

Work Location

31 North Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.78 - $31.08/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.