What are the responsibilities and job description for the Operations Coordinator, Home Hospital position at Mass General Brigham?
Site: Mass General Brigham Home Care, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Schedule: 40 hours a week — Monday through Friday 8:00am to 4:30pm at Newton Wellesley Hospital.
Join an innovative care model that brings hospital-level care directly into patients’ homes.
The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process.
This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is excited to help build the future of home-based care.
________________________________________
About The Role
Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care at home.
You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system.
Job Summary
Key Responsibilities
As a foundational member of our Home Hospital operations team, you will help build the future of home-based acute care. You’ll work with an encouraging team, learn an innovative care model, and contribute directly to improving patient experience and outcomes.
Please note, Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).
Remote Type
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.42 - $27.74/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Schedule: 40 hours a week — Monday through Friday 8:00am to 4:30pm at Newton Wellesley Hospital.
Join an innovative care model that brings hospital-level care directly into patients’ homes.
The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process.
This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is excited to help build the future of home-based care.
________________________________________
About The Role
Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care at home.
You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system.
Job Summary
Key Responsibilities
- Serve as a liaison across departments, teams, and external partners
- Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
- Provide onsite operational support: manage supplies, equipment, scheduling, and day-of admission logistics
- Assist with arranging vendor services such as meal delivery, infusion services, or home health support
- Conduct face-to-face interactions and telephonic outreach with patients and families as needed
- Track and report daily census and other operational metrics
- Conduct safety and criteria screenings and assist with patient consenting
- Support compliance with regulatory, quality, and patient safety standards
- Maintain supply levels, organize materials, and build supply kits for admission
- Collaborate with administrative managers across Home Hospital sites
- Assist with onboarding and provide general administrative support as assigned
- Required: High school diploma or equivalent
- Preferred: Associate’s degree (experience can be accepted in lieu of degree)
- Experience: 2–3 years in an administrative or operational support role, ideally in healthcare
- Knowledge of hospital operations and regulatory requirements is a plus
- Knowledge of EPIC is a plus
- Excellent communication and interpersonal skills
- Strong organizational skills and the ability to manage multiple workflows
- Comfortable working in fast-paced, evolving environments
- Proficiency with Microsoft Office and virtual collaboration tools
As a foundational member of our Home Hospital operations team, you will help build the future of home-based acute care. You’ll work with an encouraging team, learn an innovative care model, and contribute directly to improving patient experience and outcomes.
Please note, Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).
Remote Type
Onsite
Work Location
2014 Washington Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.42 - $27.74/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $19 - $28