Learning and Development Specialist, Revenue Cycle Operations

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Learning and Development Specialist is a vital contributor to the MGB Revenue Cycle Operations (RCO) Quality, Learning & Development team, focused on enhancing employee performance through innovative and engaging training programs. This role involves conducting training needs assessments, designing and delivering a variety of learning materials, and collaborating with subject matter experts to ensure content accuracy and relevance. The specialist facilitates interactive sessions across multiple formats and provides individualized coaching to support knowledge retention and skill application. Ideal candidates bring strong communication skills, experience in curriculum design and coaching, and a passion for fostering a culture of experiential learning and continuous improvement. Proficiency with tools like SharePoint, Teams, Zoom, and LMS platforms is essential for success in this dynamic, fast-paced environment.

Position Summary

The Learning and Development Specialist is a key member of the MGB Revenue Cycle Operations (RCO) Quality, Learning & Development team, responsible for designing, developing, delivering, and evaluating training programs that enhance employee performance and support organizational goals. This role is central to fostering a culture of respect for experiential learning, where continuous improvement and professional growth are championed through innovative and engaging learning experiences.

Key Responsibilities

• Conduct comprehensive training needs assessments to identify skill gaps and align learning solutions with departmental and organizational objectives.
• Design and develop a variety of training materials, including instructor-led courses, e-learning modules, job aids, and performance support tools.
• Collaborate with subject matter experts (SMEs) to ensure training content is accurate, relevant, and aligned with industry best practices.
• Facilitate training sessions using diverse delivery methods such as classroom instruction, virtual learning, workshops, and on-the-job coaching.
• Promote active learning through interactive activities, discussions, and real-world application exercises.
• Provide individualized coaching and feedback to learners, supporting knowledge retention and skill application.
• Evaluate training effectiveness through assessments, feedback, and performance metrics to ensure continuous improvement.
  
  

Qualifications

• Bachelor’s degree in a related field.
• Healthcare and revenue cycle experience required
• 1-3 years of experience analyzing data to identify trends preferred
• 3-5 years of experience in designing curriculum for operational workflows, systems and soft skills required
• 1-3 years of coaching/one on one training required
• 1-3 years of experience in delivering training in a classroom environment preferred
• Experience with SharePoint, Microsoft Teams, Zoom, Visio and Webex required
• Experience providing feedback required
• Demonstrated ability to develop and deliver effective training programs tailored to diverse learning styles and professional levels.
• Strong communication, facilitation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in instructional design tools and learning management systems (LMS) is a plus.
  
  

Preferred Attributes

• Passion for adult learning and a commitment to fostering a respectful, inclusive, and growth-oriented learning culture.
• Experience working within a healthcare system or revenue cycle operations.
• Familiarity with performance improvement methodologies and change management principles.
• A combination of education and experience may be substituted for any requirements.
  
  

Onsite work required once per month at Assembly Row in Somerville, MA.

Remote hours require a quiet and secure workstation.

Additional Job Details (if Applicable)

• M-F Eastern Business hours required for remote role
• Quiet, secure, stable, compliant work station required
  
  

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$62,400.00 - $90,750.40/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.