What are the responsibilities and job description for the Digital Change & Release Manager position at Mass General Brigham?
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Change and Release Manager will provide enterprise-level leadership and oversight of the organization’s IT Change and Release Management processes, ensuring consistent, controlled, and compliant execution of technology changes across the health system. This role is responsible for coordinating complex release activities, facilitating governance through established ITIL-based practices, and maintaining alignment with organizational goals for system reliability, audit readiness, and operational excellence.
Qualifications
In this pivotal role, you’ll bring structure to complexity—coordinating multi-platform releases, guiding governance through CAB meetings, and advancing ITIL-aligned best practices. You’ll partner with technology and clinical leaders alike to safeguard system stability, reduce risk, and enable innovation across critical patient care technologies, including EHR systems and connected clinical applications.
If you thrive on precision, collaboration, and continuous improvement—and want your expertise in change management to make a real impact on healthcare delivery—this is your opportunity to lead at scale in a high-reliability environment.
Key Responsibilities
Bachelor's Degree Computer Applications required, or bachelor's degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Experience
Information Technology Experience 7 years required
Additional Job Details (if Applicable)
Working Model
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$92,102.40 - $134,056.00/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Change and Release Manager will provide enterprise-level leadership and oversight of the organization’s IT Change and Release Management processes, ensuring consistent, controlled, and compliant execution of technology changes across the health system. This role is responsible for coordinating complex release activities, facilitating governance through established ITIL-based practices, and maintaining alignment with organizational goals for system reliability, audit readiness, and operational excellence.
Qualifications
In this pivotal role, you’ll bring structure to complexity—coordinating multi-platform releases, guiding governance through CAB meetings, and advancing ITIL-aligned best practices. You’ll partner with technology and clinical leaders alike to safeguard system stability, reduce risk, and enable innovation across critical patient care technologies, including EHR systems and connected clinical applications.
If you thrive on precision, collaboration, and continuous improvement—and want your expertise in change management to make a real impact on healthcare delivery—this is your opportunity to lead at scale in a high-reliability environment.
Key Responsibilities
- Own and manage the enterprise-wide IT Change and Release Management processes, ensuring alignment with ITIL best practices.
- Coordinate and oversee the scheduling, planning, and execution of releases across multiple business units and platforms.
- Collaborate with business capability release managers to ensure consistency, compliance, and continuous improvement across all release activities.
- Facilitate Change Advisory Board (CAB) meetings, ensuring proper risk assessment and stakeholder communication.
- Develop and maintain change and release policies, procedures, and documentation.
- Monitor and report on change success rates, release performance, and process KPIs.
- Identify opportunities for automation and process optimization within change and release workflows.
- Ensure compliance with audit and regulatory requirements related to change and release activities.
- 7 years of hands-on experience in IT Change and Release Management at the enterprise level.
- Proven track record of successfully managing complex releases and change initiatives across diverse IT environments.
- Strong understanding of ITIL framework; ITIL certification preferred.
- Experience working with ServiceNow or similar ITSM platforms.
- Excellent communication, coordination, and stakeholder management skills.
- Ability to lead cross-functional teams and influence without direct authority.
- Strong analytical and problem-solving abilities.
- Experience supporting IT operations in a healthcare delivery environment, including familiarity with clinical workflows, electronic health records (EHR/EMR), and regulatory compliance (e.g., HIPAA, HITECH).
- Understanding of healthcare-specific change control requirements, including coordination with clinical stakeholders and minimizing disruption to patient care.
- Experience with incident and problem management in healthcare settings, especially where patient safety and care continuity are impacted.
- Exposure to clinical application lifecycle management, including testing, validation, and go-live support in hospital or ambulatory settings.
- Experience with risk identification and mitigation strategies such and other aspects of being a High Reliability Organization (HRO)
Bachelor's Degree Computer Applications required, or bachelor's degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Experience
Information Technology Experience 7 years required
Additional Job Details (if Applicable)
Working Model
- Hybrid with onsite required
- Candidate must be flexible for weekly or monthly business needs
- M-F ET business hours required
- On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment.
- Teams video is required and must be accessed using MGB-provided equipment.
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$92,102.40 - $134,056.00/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $92,102 - $134,056