What are the responsibilities and job description for the Medical Assistant Lead, Primary Care position at Mass General Brigham Medical Group Northern Mass?
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
About the Practice:
-Community-based site with a steady patient volume and smoothly functioning daily operations. On average 130 patients per day supported by 13 clinicians.
-A present and collaborative Practice Manager who values transparency, two-way communication, and regular rounding.
-Supportive, approachable providers who trust their care team and genuinely value Medical Assistants' clinical contributions.
-An experienced, autonomous Medical Assistant team that knows their role and takes pride in delivering high-quality patient care.
Operations are running well; the focus now is on fine-tuning, consistency, and taking the practice to the next level!
We're seeking a Medical Assistant Lead who is:
-Hands-on, with a focus on optimizing daily clinical operations/workflows, strengthening team cohesion, and onboarding new team members.
-Excited to partner closely with both the Practice Manager and Clinical Practice Team Lead taking ownership of day-to-day Medical Assistant team operations.
-A go-to resource and leader for the Medical Assistant team, supporting engagement, accountability, and career ladder growth.
-Motivated by mentoring and coaching every member of the clinical team to work up to their job scope and top of their certification.
We are seeking a full-time, 40-hour Medical Assistant Lead to work onsite at our Primary Care practice located at 414 Haverhill Street in Rowley, MA. The practice hours are Monday through Friday from 8:00am to 5:00pm.
The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians.
The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.
Essential Functions:
-Assists in complex office-based procedures and provides clinical oversight for quality control programs.
-Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
-Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
-Foster a positive and collaborative team environment, promoting teamwork and professional growth.
-Coordinate patient flow, ensuring timely and efficient delivery of care.
-Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
-Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
-Assists with competency assessment for other MAs and provides input on performance evaluations.
Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
North Shore Physicians Group is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Medical Assistant required
Basic Life Support [BLS Certification] preferred
Experience
Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required
Preferred:
Primary Care Experience
Leadership Experience
Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
North Shore Physicians Group is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.