What are the responsibilities and job description for the Operations Coordinator, Home Hospital - Chelsea position at Mass General Brigham Healthcare at Home?
Key Responsibilities:
*Serve as a liaison across departments, teams, and external partners
*Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
*Provide onsite operational support: manage supplies, equipment, scheduling, and day-of admission logistics
*Assist with arranging vendor services such as meal delivery, infusion services, or home health support
*Conduct face-to-face interactions and telephonic outreach with patients and families as needed
*Track and report daily census and other operational metrics
*Conduct safety and criteria screenings and assist with patient consenting
*Support compliance with regulatory, quality, and patient safety standards
*Maintain supply levels, organize materials, and build supply kits for admission
*Collaborate with administrative managers across Home Hospital sites
*Assist with onboarding and provide general administrative support as assigned
Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
PHH is committed to diversity in the workplace which begins with respect and opportunity for all. PHH takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law.
- Required: High school diploma or equivalent
- Preferred: Associate's degree
- Experience: 2-3 years in an administrative or operational support role, ideally in healthcare
- Knowledge of hospital operations and regulatory requirements is a plus
- Knowledge of EPIC is a plus
Why Join Us?
As a foundational member of our Home Hospital operations team, you will help build the future of home-based acute care. You'll work with an encouraging team, learn an innovative care model, and contribute directly to improving patient experience and outcomes.
Please note: Home Hospital operates seven days a week and provides care during days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting) and during periods of staffing shortages or other extenuating circumstances (for cross-coverage).
Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
PHH is committed to diversity in the workplace which begins with respect and opportunity for all. PHH takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law.