What are the responsibilities and job description for the RN Transitions of Care Coordinator position at Mass General Brigham Health Plan?
The Opportunity
Mass General Brigham is hiring two Transitions of Care Coordinators to work as part of an interdisciplinary care team dedicated to supporting enrollees and their families in navigating the healthcare system through effective planning and coordination of care transitions.
This role will primarily serve enrollees in the One Care and Senior Care Options (SCO) programs.
The Transitions of Care Coordinator is a Registered Nurse who acts as the primary liaison for each enrollee throughout transitions between care settings.
This role involves close collaboration with the enrollee's Interdisciplinary Care Team (ICT) Lead to facilitate discharge planning to appropriate settings and oversee transition processes, engaging the ICT-including the Long-Term Services Coordinator (LTSC) and Geriatric Support Services Coordinator (GSSC) as needed. The coordinator conducts assessments of post-discharge and post-transition needs, presents suitable options to enrollees and their caregivers, develops individualized care plans, and ensures thorough documentation of all assessment updates.
This position is integral to reducing hospital readmissions, improving continuity of care, and providing essential support to enrollees and their families at critical points in their healthcare journey. This position requires a hybrid work model, including practice-based responsibilities, remote work, and facility or community visits as needed.
The population of focus will primarily include enrollees residing in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties.
This position's responsibilities and caseload may be adjusted based on enrollee enrollment trends.
Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Our promise as a people-first organization starts with our employees. AllWays Health Partners is committed to diversity, equity, and inclusion in our workforce, internal culture, and investments. As an equal opportunity employer, AllWays Health Partners recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.
What You'll Do
- Collaborates regularly with the Interdisciplinary Care Team (ICT) to review inpatient cases, recommend discharge plans, and support individualized, enrollee-centered care plans.
- Conducts comprehensive assessments of enrollees and families to evaluate physical, psychosocial, behavioral, and environmental needs, identifying barriers and service requirements for successful care transitions.
- Develops and implements discharge plans, including medication management, follow-up appointments, and referrals to post-acute services such as home health, hospice, and rehabilitation.
- Coordinates and facilitates safe, timely transitions across care settings by partnering with healthcare facilities, providers, and community-based organizations.
- Participates in family and case management meetings to support care coordination, address barriers, and align care goals.
- Identifies and arranges essential support services like food security programs, home care, and visiting nurse services to ensure continuity of care.
- Educates enrollees and families on diagnoses, care plans, medications, and community resources to promote informed decision-making and self-management post-discharge.
- Ensures timely, accurate communication with ICT, maintains regular status updates, documents care interventions using electronic medical records, and complies with regulatory policies.
- Manages a panel of admitted enrollees, conducts utilization reviews for inpatient and skilled nursing services, ensures adherence to Dual Special Needs Plan (DSNP) regulations, conducts facility/community visits, and performs additional duties as assigned.
Qualifications to be considered
- Associate's Degree Nursing required
- Bachelor's Degree Nursing preferred
Certified Case Management Preferred
- Can this role consider or accept experience in lieu of a degree? No
- Registered Nurse [RN - MA State License]
- Basic Life Support [BLS Certification]
- Case management, utilization review, or discharge planning experience 2-3 years preferred
Minimum of 3-5 years' experience in health plan or community case management
Valid Driver's License and reliable transportation
Experience with community case management, Transitions of Care, and/or Medicare and Medicaid preferred
Bilingual highly preferred: Bilingual; Spanish, Portuguese, French, and/or Chinese
Skills for Success
- Demonstrates competency with multiple healthcare computer platforms (EPIC experience a plus) and the ability to work effectively in complex, fast-paced medical environments across multiple practice locations.
- Experienced in working with individuals with complex medical, behavioral, and social needs, utilizing knowledge of healthcare and community services to assist enrollees effectively.
- Strong communication, interpersonal, and relationship-building skills to engage enrollees, interdisciplinary teams, providers, and staff, promoting Population Health initiatives with excellent oral, written, and telephonic abilities.
- Exhibits critical thinking, problem-solving skills, and autonomy in decision-making, while effectively managing routine work, triaging, and reprioritizing as needed with strong organizational skills.
- Comfortable with change and adaptable, demonstrating flexibility to pivot and engage in continuous process improvement activities.
- Works independently yet contributes to a collaborative team environment, balancing autonomy with teamwork to support organizational goals.
- Active RN license, in good standing with meeting all continued education requirements
Working Model Required
- M-F Eastern Business Hours required 830a-5pm ET
- Onsite Practice-based, remote work and enrollee in-person home and community visits
- Weekly multiple days in field needed, will vary
- Reliable transportation and valid driver's license required
- Must be local, ideally in Eastern, MA. Community capable with autonomy to build own schedule to accommodate member's needs. With flexibility required based on member needs
- Must be flexible for training, field work and business needs, this can very per week in person, as well as telephonic or virtual assessments are possible.
- Field work may be increased as the program launches
- Remote working days require stable, quiet, secure, compliant working station using MGB provided equipment and Teams Video access
Our goal will be to geographically align employees, this depends on residence, and can vary based on business needs, member enrollment and team staffing.
Employee must accommodate the hybrid work model, including practice-based, remote work and enrollee in-person home and community visits.
The population will primarily include enrollees residing in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. The responsibilities and caseload may be adjusted based on enrollee enrollment trends.
Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Our promise as a people-first organization starts with our employees. AllWays Health Partners is committed to diversity, equity, and inclusion in our workforce, internal culture, and investments. As an equal opportunity employer, AllWays Health Partners recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.