What are the responsibilities and job description for the Customer Service Representative III, RMV position at Mass Dept of Transportation?
About MassDOT
An agency on the move, the Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. Powered by a growing data-analytics discipline – and working in conjunction with municipalities, public agencies and the private sector – we’re finding new ways to improve the Bay State’s transportation infrastructure.
MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth.
MassDOT’s divisions include: Highway, Aeronautics, Registry of Motor Vehicles, Rail & Transit, and Planning & Enterprise Services. We are an organization of over 4,000 and growing.
Duties & Responsibilities
- Completes all task requirements of paper CMVI hearing results, electronic rejected and selected for quality control CMVI Hearing Result/Criminal Result records received from AOTC by following verbal and written instructions to ensure that the violator's driving history record contains complete and accurate information.
- Completes all task requirements of the electronic transfer of Traffic Citation Data with MA Police Departments, MRB via DCJIS Broker by following verbal and written instructions to ensure that the violator's driving history record contains complete and accurate information.
- Inform the supervisor when a citation containing a major criminal offense is placed into the Board's Suspended Traffic Citation Work Queue by bookmarking a copy of the citation and forwarding the copy to the supervisor to facilitate the process of requesting error correction documentation from the specified court.
- Correct data entry errors during the addition or update of a citation previously applied citation to ATLAS/ALARS; Process all entry and update tasks by following established protocols and the procedures in the Citation Processing Manual to ensure that the operator's driving history record contains only complete and accurate information.
- Combine Multiple Person Records on ATLAS database by identifying multiple out-of-state and no license person records; merge Non-MA license records upon request from the insurance industry and the RMV/Enforcement Services by analyzing citations and operator history to verify the person's identity; preparing supporting information; printing applicable screens by following verbal and written instructions to ensure that the violator's driving history record contains complete and accurate information.
- Report all problems and issues with ATLAS, to the supervisor of the work unit by screen printing the problem, writing a brief description of the problem onto the screen print and forwarding the information to the supervisor to ensure the problem or issue is promptly addressed. .
- Provides back-up and support to the employees of the Quality Control Work Unit for Criminal, Civil, Warnings and Out -of-State Electronic and Paper Citation Queues established for MRB in ATLAS, by reviewing the information entered onto the citation to ensure that the specified violator's driving history record contains complete and accurate information.
- Inform the supervisor when a police department or court continuously submits citations with illegible, missing or incorrect information by prescreening the handwritten or preprinted information on the citation to reduce the number of citations placed into the Board's Suspended Traffic Citation Work Queue.
- Trains employees on the procedures used to pre-screen, enter and QC traffic citation documents received from law enforcement organization, courts and violator's by following the instructions in the manual used to process citations.
Pre-Hire Process
Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.
All job applications must be submitted online through MassCareers to be considered.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
- For questions regarding the job posting, please email Tricia Weston at Tricia.Weston@dot.state.ma.us.
- For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
- For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Heather Ulesoo, at 857-851-9447.
Salary : $56,426 - $80,166
