What are the responsibilities and job description for the Visitor Services Representative position at Mass Audubon?
EASTHAMPTON Visitor Services Representative The Visitor Services
Representative performs the day-to-day duties of visitor engagement
operations and ensures an overall positive, welcoming, enriching, and
safe experience to all of our members, visitors, and guests. This
position is specifically responsible for providing excellent customer
service while greeting and registering visitors in person and by phone,
providing orientation to the sanctuary, directing visitors throughout
the property and trail systems, answering questions about events and
programs, monitoring building and grounds, introducing visitors to the
many benefits of Mass Audubon membership, and generally educating guests
about Mass Audubon. The Visitor Services Representative has an important
and integral role as a welcoming, customer-oriented ambassador of Mass
Audubon properties, programs, and mission. Application Instructions
Please submit a resume and cover letter with your ADP application.
Responsibilities Greet and provide information to members, visitors, and
guests regarding nature center, sanctuary, trails, programs, and Mass
Audubon in general Answer phone calls, monitor voicemails, and provide
information, guidance, and direction, Assist with program registrations
Update visitor signage, brochures and bulletin board information
Understand and promote membership opportunities Use a cash register,
computer, and credit card processor for sales and admissions Monitor
radio and be prepared to serve as primary communication point-of-contact
in case of emergency per standing policies and procedures Handle opening
and closing procedures including end-of-day register sales tallying
Assist with visitor services volunteer training and work cooperatively
with volunteers Work with Property staff to monitor trail conditions
Attend meetings and trainings when requested Periodically may be asked
to work from greeting table outdoors during special events, etc. Assist
in cleaning and sanitation of the Visitor Center Occasionally assist
during peak periods such as holiday weekends or special events
Qualifications At Mass Audubon, our highest priority is finding the best
candidate for the job. Research has shown that people of color and women
are less likely to apply for jobs if they don\'t believe they meet every
one of the qualifications described in a job description. We encourage
you to apply, even if you don\'t believe you meet every one of our
described qualifications or you have a less traditional background. We
are looking for applicants with the following qualifications: Must Haves
At least 18 years of age Excellent people skills and enthusiasm for
working in a team environment Organized with strong written and verbal
communication skills Strong desire to achieve results in meeting sales
goals and demonstrated ability to effectively promote goods or services
Office skills including computer, copier, scanning, and phone system
Experience with varied computer software programs (Office 365, Outlook,
Word, Excel) Demonstrated ability to work well with other staff,
volunteers, and community representatives as well as independently when
necessary CPR/First Aid Certification or willingness to get
certification Ability to relate to a diverse range of people and
exercise cultural competence and inclusion
Representative performs the day-to-day duties of visitor engagement
operations and ensures an overall positive, welcoming, enriching, and
safe experience to all of our members, visitors, and guests. This
position is specifically responsible for providing excellent customer
service while greeting and registering visitors in person and by phone,
providing orientation to the sanctuary, directing visitors throughout
the property and trail systems, answering questions about events and
programs, monitoring building and grounds, introducing visitors to the
many benefits of Mass Audubon membership, and generally educating guests
about Mass Audubon. The Visitor Services Representative has an important
and integral role as a welcoming, customer-oriented ambassador of Mass
Audubon properties, programs, and mission. Application Instructions
Please submit a resume and cover letter with your ADP application.
Responsibilities Greet and provide information to members, visitors, and
guests regarding nature center, sanctuary, trails, programs, and Mass
Audubon in general Answer phone calls, monitor voicemails, and provide
information, guidance, and direction, Assist with program registrations
Update visitor signage, brochures and bulletin board information
Understand and promote membership opportunities Use a cash register,
computer, and credit card processor for sales and admissions Monitor
radio and be prepared to serve as primary communication point-of-contact
in case of emergency per standing policies and procedures Handle opening
and closing procedures including end-of-day register sales tallying
Assist with visitor services volunteer training and work cooperatively
with volunteers Work with Property staff to monitor trail conditions
Attend meetings and trainings when requested Periodically may be asked
to work from greeting table outdoors during special events, etc. Assist
in cleaning and sanitation of the Visitor Center Occasionally assist
during peak periods such as holiday weekends or special events
Qualifications At Mass Audubon, our highest priority is finding the best
candidate for the job. Research has shown that people of color and women
are less likely to apply for jobs if they don\'t believe they meet every
one of the qualifications described in a job description. We encourage
you to apply, even if you don\'t believe you meet every one of our
described qualifications or you have a less traditional background. We
are looking for applicants with the following qualifications: Must Haves
At least 18 years of age Excellent people skills and enthusiasm for
working in a team environment Organized with strong written and verbal
communication skills Strong desire to achieve results in meeting sales
goals and demonstrated ability to effectively promote goods or services
Office skills including computer, copier, scanning, and phone system
Experience with varied computer software programs (Office 365, Outlook,
Word, Excel) Demonstrated ability to work well with other staff,
volunteers, and community representatives as well as independently when
necessary CPR/First Aid Certification or willingness to get
certification Ability to relate to a diverse range of people and
exercise cultural competence and inclusion