What are the responsibilities and job description for the Lead Server position at Masonic Village at Elizabethtown?
Lead Server
Full Time | Days/Evenings
We offer a variety of benefits and perks for our Lead Server!
With over 145 years of providing award-winning care and services across the state of PA, Masonic Villages is driven by our Mission of Love to assist individuals in realizing their potential and enjoying the highest possible quality of life.
Why Choose Masonic Villages:
Each campus is supported by dedicated leaders who are fully invested in our Mission of Love and hiring like-minded individuals who are committed to providing heartfelt customer service and contributing to our team environment. We offer a comprehensive benefits and perks package to our employees supporting a premium employment experience, including but not limited to:
- Comprehensive industry-leading benefits package ***
- Vacation Time/Flex Time and Paid Holidays ***
- Discounted Grocery gift cards
- Discounts for onsite Daycare
- Free Gym and Pool Membership
- Paid lunch break ***
- Cell phone discounts, shoe discount and discounted tickets for movies, theme parks, hotels, and MORE!
- Employer matched Retirement Savings with free financial planning ***
- Employer - sponsored Employee Assistance Program (EAP)
- A commitment to growing our next generation of professionals with tuition and educational reimbursement/leadership and mentorship programs available.
Key: *** = Full Time & Part Time Regular Staff Only
As a Lead Server, you will carry out our Mission of Love by overseeing daily dining operations, supports staff training, maintains communication with supervisors, and ensures a safe, sanitary, and welcoming dining environment for residents, guests, and special events.
Our Lead Server is responsible for the following:
- Provide prompt, courteous service and ability to adjust as needed to resolve complaints. Coordinate reservations and integrate appropriate dining services for each area and function, including banquets and special events. Supervise and inspect dining rooms and equipment for cleanliness and conditions; generate work orders when necessary. Ensure proper use of table assignments and seating charts, including server and bus person sections.
- Maintain knowledge of Federal, State, and local regulations related to food and nutritional care in long-term care or retirement living settings.
- Follow best practices for safe and sanitary food handling, preparation, storage, and service, including proper handwashing and glove use. Maintain a clean uniform, sanitize work surfaces and tools between uses. Monitor and maintain proper food temperatures and proper dating, labeling, and rotation of food products.
- Orient, train, and coach new employees in dining service procedures according to established standards. Attend daily service meetings, in-services, and required training sessions. Maintain communication with supervisors through nightly reports.
- Prepare weekly menus, Chef's Specials, and food cards. Perform data entry including census, revenue, and comment cards. Maintain records of meals served to residents, visitors, and cash operations as directed by the supervisor.
Qualifications for a Lead Server:
- A minimum of an associate degree in hospitality or hotel management is preferred.
- At least two years of experience in hospitality industry and one year of experience in front-of-the-house supervision is most helpful.
- Good written and oral communication and proficiency with computer applications.
- CPR/First Aid certification required upon or within three months of hire
- Any equivalent combination of training and experience
- Pennsylvania Liquor Control Board (PLCB) required for Elizabethtown location retirement living
We are proud to be an equal opportunity employer.