What are the responsibilities and job description for the IT Support Technician position at Masonic Medical Research Institute - MMRI?
Description
This position is onsite. No hybrid or remote options.
We are seeking a skilled and adaptable IT Support Technician to join our team at the Masonic Medical Research Institute. The ideal candidate will provide hardware/software technical support for our research and administration teams, ensuring smooth operation of IT systems crucial for our operations.
Key Responsibilities
We offer a competitive salary and an excellent benefit package including:
This position is onsite. No hybrid or remote options.
We are seeking a skilled and adaptable IT Support Technician to join our team at the Masonic Medical Research Institute. The ideal candidate will provide hardware/software technical support for our research and administration teams, ensuring smooth operation of IT systems crucial for our operations.
Key Responsibilities
- Maintain and troubleshoot computer systems, including workstations and servers.
- Diagnose and resolve common network connectivity issues.
- Assist with software installation and configuration, focusing on scientific applications and data analysis tools.
- Ensure proper functioning of data storage systems and backup procedures for data.
- Help ensure the cybersecurity of the Institute
- Collaborate with researchers to support IT solutions for specific experimental setups.
- Assist with setting up projectors, displays, and audio equipment for presentations.
- Assist in maintaining compliance with data security and privacy regulations.
- Provide basic training to lab members on IT tools and best practices.
- Coordinate with vendors for hardware and software procurement.
- Bachelor's degree in Computer Science, Information Technology, or a related field and
- 1 year of experience in IT support, preferably in a scientific or academic environment.
- Strong knowledge of Windows, Mac, and Linux operating systems.
- Familiarity with software such as the Microsoft Office suite and Adobe Creative Cloud.
- Basic understanding of networking and data storage technologies.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced research environment and quickly learn new technologies.
- Basic understanding of laboratory processes and scientific research principles is a plus.
We offer a competitive salary and an excellent benefit package including:
- Medical insurance
- Dental insurance
- Vision insurance
- GENEROUS paid time off
- 7 paid holidays
- 403(b) plan with 100% match up to 5%!
- Tuition Reimbursement
- And more!