Senior Information Technology Support

The applicant serves as a member of the IT team providing onsite daily operations of the Masonic Care Community’s technology infrastructure, data systems, and user support. The position is responsible for ensuring the organization's technology environment is secure, reliable, and positioned to support effective service delivery, accountability, organizational learning, and follow organizations decisions.

Reporting to and working closely with the Chief Information Officer, the applicant will implement technology strategy, vendor management, enforce policies, reporting, cybersecurity, and system improvement initiatives. This role is responsible for executing the systems, standards, and infrastructure as defined by the CIO and operate effectively while being part of the team positioning the organization for future growth and innovation.

While the CIO establishes organizational priorities and strategic direction, the applicant will lead the execution of systems and policies as directed.

This is not a Remote Position - Must be able to work on-site and be on call.

Report to and collaborate with the CIO to determine organizational direction and implementation of hardware and software as needed.

Be responsible for providing recommendations on hardware and software as well as tools, policies, and safeguards.

• Oversee the Masonic Care Community’s technology environment, including hardware, software, telecommunications, and third-party platforms.
• Be able to functionalize and lead technology projects, system upgrades, migrations, and infrastructure improvements as directed.
• Work with the IT team to ensure the organization maintains a secure technology environment aligned with regulatory, cybersecurity, and privacy requirements.
• Accepts responsibility for and oversight of HIPAA compliance.
• Able to discuss, convey, and execute organizational and departmental policies.
• Produce accurate and timely reporting for the CIO, executive leadership, and the Board of Trustees both regularly and as needed.
• Develop and deploy an IT ticket tracking system to provide accountability and accuracy in resolving IT issues and user needs with accessibility and consistency of support.
• Communicate with the IT team to gather and provide meaningful information that supports decision-making and organizational advancement.
• Identify opportunities to improve data collection, reporting, workflow efficiency, and organizational performance.
• Supervise and develop the assigned IT staff.
• Establish clear priorities, goals, and performance expectations following directives as defined by the CIO, executive leadership, and Trustees.
• Foster collaboration to gather information to improve technology, quality, compliance, and effectiveness.
• Promote a culture of customer service, accountability, innovation, and continuous improvement.

Qualifications Required

• Bachelor's degree or equivalent combination of education and experience.
• 5 or more years' experience working in the technology and experience administering complex databases, servers, backup systems, and network monitoring systems.
• Ability to effectively communicate and resolve issues over the phone and/or in person.
• Able to demonstrate supervisory skills with experience in leadership roles.
• Experience producing and analyzing data for executive leadership, Trustees, auditing bodies, or governing boards.
• Knowledgeable in overall Information Technologies, both software and hardware to resolve issues.
• Responsible for hands-on, onsite support as needed and on call.
• Knowledge of ticketing systems to track and oversee IT support requests.
• Knowledge of Microsoft servers and software.
• Knowledge of networking and cloud based PAAS, IAAS, and SAAS.
• Experience managing technology vendors and external service providers.
• Strong analytical, presentation, and problem-solving skills.
• Experience leading technology, reporting, and management initiatives.
• Supervisory experience.

Pay: $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $90,000