Shuttle Driver-PRN

Title of Job: Shuttle Driver

Status/FLSA Status: PRN/Non-Exempt

Reports to: Transportation Manager

Location: Mason District Hospital, West Campus

Date: 8/2/2025                             

Primary Function: The Hospital Shuttle Driver plays a vital role in ensuring safe, timely, and compassionate non-emergency transportation for patients between their homes and the hospital campus. This position includes hands-on driving responsibilities and may consist of administrative coordination duties, such as scheduling and confirming patient pick-ups and drop-offs.

Position Summary:

The Hospital Transport Van Driver & Patient Transport Coordinator plays a vital role in ensuring safe, timely, and compassionate non-emergency transportation for patients between their homes and the hospital campus. This dual-role position includes both hands-on driving responsibilities and administrative coordination duties, such as scheduling and confirming patient pick-ups and drop-offs.

Primary Responsibilities:

Driving & Transportation:

1. Operate a hospital-provided transport van to pick up patients from their residences and transport them to the hospital campus and back.
2. Ensure the safety and comfort of patients during transport, including assisting patients with limited mobility.
3. Perform daily pre-trip and post-trip vehicle inspections, ensuring the van is clean, fueled, and in safe operating condition.
4. Adhere to all traffic laws and hospital safety protocols.
5. Maintain timely pick-up and drop-off schedules.
6. Assist patients in and out of the vehicle as needed; ensure proper use of wheelchair lifts or securement systems.

Additional Duties:

1. Coordinate transportation appointments with patients, hospital departments, and caregivers.
2. Maintain a daily log of scheduled trips, completed rides, and any changes or delays.
3. Communicate effectively with hospital staff, ensuring seamless transitions for patients between transport and care.
4. Use scheduling software or spreadsheets to track and update patient transport requests.
5. Monitor and adjust daily transport schedules as needed to accommodate delays, cancellations, or emergencies.

Customer Service & Communication:

1. Serve as a friendly and compassionate point of contact for patients and their families.
2. Respond to phone calls or messages related to scheduling or transportation concerns.
3. Provide excellent customer service and ensure a positive experience for all patients during transport.

Qualifications:

1. High school diploma or equivalent.
2. Valid driver’s license with a clean driving record (CDL may be required depending on local regulations or vehicle size).
3. CPR/First Aid certification (preferred or required within 3 months of hire).
4. Prior experience in patient transport, healthcare, or customer service preferred.
5. Ability to operate a wheelchair-accessible van and assist patients with mobility needs.
6. Strong organizational and communication skills.
7. Proficiency in basic computer use, including email and scheduling tools.

Physical Requirements:

1. Ability to sit, drive, and focus for extended periods.
2. Able to lift or assist patients safely, including the operation of wheelchair lifts or mobility devices.
3. Comfortable working in varying weather conditions and navigating traffic safely.