Certified Medical Assistant (CMA,CCMA, RMA)-Clinic

Title of Job: Certified Medical Assistant (CMA, CCMA, RMA) - Clinic
Status/FLSA Status: Non-Exempt
Reports to: Clinical Supervisor
Location: Havana/Mason City/Manito Medical Associates
Date: October 2026

Primary Function
The Certified Medical Assistant performs clinical and administrative activities supporting care of clinic patients of all ages. Duties include patient preparation, collection and documentation of patient information, authorized medication and treatment administration, reinforcement of provider-approved education, and processing patient messages and prescription requests. Performs delegated clinical tasks under physician supervision, consistent with applicable law, organizational policy, training, and demonstrated competency. Uses the electronic medical record and associated clinical systems to support accurate documentation and coordinated care.

Responsibilities

1. Collects and documents patient-reported information, vital signs, and other assigned clinical data to support assessment and care planning by licensed clinicians. Performs authorized delegated tasks within training and demonstrated competency. Promptly reports abnormal findings, changes in condition, and patient concerns to the nurse or provider.

2. Receives and documents patient telephone messages and routes them according to approved workflows. Immediately escalates urgent symptoms or concerns to the nurse or provider. Communicates approved instructions without independently performing clinical triage or providing medical advice.

3. Accurately documents patient care activities in the electronic medical record (EMR) according to organizational policy and approved workflows. Uses the electronic prescribing system and other clinical systems to process authorized requests and access imaging, laboratory results, procedure notes, and other pertinent records.

4. Collaborates with providers and nursing staff to support identified patient and family needs. Reinforces approved education, coordinates referrals and services as directed, assists with payer requirements, and helps patients obtain prescribed treatments, therapies, and supplies. Promotes a positive patient experience.

5. Assists in patient flow management, including securing and stocking supplies, preparing examination rooms and patients, and supporting providers during examinations and procedures. Administers medications and treatments and performs point-of-care testing, EKGs, blood draws, and bladder scans only as authorized and after documented competency validation. Cleans and disinfects examination and treatment areas and reprocesses instruments according to organizational policy and manufacturer instructions.

6. Serves as a medical chaperone during examinations and procedures, as assigned, after completing required training. Maintains patient dignity, privacy, and confidentiality; observes the examination or procedure; promptly reports concerns; and completes required documentation in accordance with organizational policy.

7. Adheres to all clinic policies and procedures, including infection control, bloodborne pathogen protocols, chemical safety, laboratory standards, administrative policies, and corporate compliance guidelines.

8. Completes required orientation, annual education, and competency validation for assigned duties. Completes medical chaperone training during orientation or before assuming medical chaperone responsibilities.

9. Contributes to the clinic’s financial and quality performance by maintaining efficiency and supporting cost-effective care delivery.

10. Demonstrates teamwork and commitment to achieving department goals and objectives.

11. Maintains professional and confidential relationships with staff and patients, encouraging open communication, trust, and a high standard of professionalism within the department and the hospital.

12. Performs other related duties as assigned to meet the needs of the organization.

Qualifications

1. Current, valid medical assistant credential required. Accepted credentials are Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) through American Medical Technologists (AMT), or Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA).

2. Current Basic Life Support (BLS) certification required.

3. Must demonstrate the ability to learn the clinic’s Electronic Medical Record (EMR) system within 60 days of implementation or hire.

4. Demonstrates proficiency in the electronic prescribing system to prepare and route prescription requests for authorized prescriber review and approval, in accordance with organizational policy.

5. Exceptional ability to establish and maintain effective working relationships with patients, physicians, staff, and the public.

6. Proven ability to remain calm and respond effectively in emergency situations

7. Capacity to excel in a fast-paced environment, managing multiple responsibilities efficiently.

8. Strong written and interpersonal communication skills.

9. Ability to read, comprehend, and apply information in English for work procedures and professional communication.

10. Proficient spelling and legible handwriting required for accurate documentation.

11. Ability to engage professionally with a diverse range of personalities, including staff, patients, and external individuals.

12. Must maintain a professional demeanor that positively represents the organization when addressing inquiries or interacting with colleagues, leadership, and the public.

Physical Demands/Work Environment

1. Utilize a computer, monitor, keyboard, and mouse for patient charting, data entry, and documentation.

2. Perform a full range of body motions, including handling and lifting computer laptops, charts, and other necessary materials. Manual dexterity, fine motor skills, and hand-eye coordination are required for computer use, typing, and completing forms.

3. Stand for extended periods on both hard and soft flooring surfaces.

4. See and hear within a normal range with or without corrective measures.

5. Function effectively under stressful conditions.

6. Communicate professionally with individuals from diverse professional and social backgrounds, including those with communication disabilities or other challenges.

7. Convey information clearly to individuals and groups through verbal, written, and telephone communication.

8. Read and interpret documents in both print and digital formats in English. Recognizing forms, symbols, and figures to produce accurate final documentation is essential.

9. Remain seated for moderate periods while engaging in conversations in person or over the phone.

10. Move frequently throughout the facility between offices and work areas, often carrying files or printed materials.

11. Risk exposure to blood or other potentially infectious materials may be anticipated by the performance of the employee’s duties. Skin, eye, mucous membranes contact with blood or potentially infectious material may be anticipated.

12. Stoop, bend, kneel, crouch, and lift objects overhead as required.

13. Occasionally lift and carry, reach overhead, push or pull objects weighing up to 50 pounds.