What are the responsibilities and job description for the Complaint Management Coordinator position at Maschinenfabrik Reinhausen?
At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 4,800 committed colleagues, which is characterised by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.
What challenges can you expect?
Click through our benefits and learn more about your benefits with us!
Benefits & Offers
Employees enjoy weekly canteen benefits as part of our commitment to well-being and workplace comfort. Additionally, we offer a bonus program to recognize and reward individual contributions and achievements.
Company Security
We provide strong financial and personal protection for our employees through a 401(k) plan with a 10% company match, fully paid Short- and Long-Term Disability, AD&D, and Life Insurance with optional family coverage. Employees also have the option to choose Supplemental Life, Accident, and Critical Illness Insurance.
Networks & Communities
We actively support foundation and community sponsorships and encourage participation in related activities. These initiatives foster meaningful connections and promote engagement within and beyond our organization.
Work-life balance
We know life outside of work matters, too. That's why we offer generous paid time off, recognized holidays, and comprehensive parental leave, along with role-appropriate flexibility so you can balance work and life.
What challenges can you expect?
- You manage and coordinate investigations and reporting for customer complaints related to products, services, and shipments
- You analyze data using SAP, MS Office tools, and 8D methodologies to support issue resolution and continuous improvement
- You organize and lead internal meetings to resolve complaints and participate in audits
- You maintain and enhance a complaint management FAQ chatbot to support internal knowledge sharing
- You contribute to digitalization efforts by integrating MS Power Platform and Copilot Studio into complaint processes
- You have a degree in engineering, computer science, or business—or equivalent experience in a manufacturing environment
- You bring 5–10 years of experience in engineering, manufacturing, quality, customer problem solving, or business programming
- You are proficient in SAP or similar MRP systems and MS Office tools
- You have strong technical writing and problem-solving skills across multiple departments and topics
- You are self-motivated, organized, and communicate effectively
Click through our benefits and learn more about your benefits with us!
Benefits & Offers
Employees enjoy weekly canteen benefits as part of our commitment to well-being and workplace comfort. Additionally, we offer a bonus program to recognize and reward individual contributions and achievements.
Company Security
We provide strong financial and personal protection for our employees through a 401(k) plan with a 10% company match, fully paid Short- and Long-Term Disability, AD&D, and Life Insurance with optional family coverage. Employees also have the option to choose Supplemental Life, Accident, and Critical Illness Insurance.
Networks & Communities
We actively support foundation and community sponsorships and encourage participation in related activities. These initiatives foster meaningful connections and promote engagement within and beyond our organization.
Work-life balance
We know life outside of work matters, too. That's why we offer generous paid time off, recognized holidays, and comprehensive parental leave, along with role-appropriate flexibility so you can balance work and life.