What are the responsibilities and job description for the Firearms Industry Product & Operations Specialist position at MAS Defense LLC?
Job Description
MAS Defense LLC is seeking a knowledgeable and dependable Firearms Industry Operations Specialist to join our team. We are looking for someone with previous experience in the firearms industry who is familiar with firearms, parts, accessories, and common firearm platforms.
This is a fast-paced, hands-on position that combines warehouse operations, product assembly, customer service, and computer-based responsibilities. The ideal candidate should be comfortable switching between different tasks throughout the day and working as part of a small team where priorities can change quickly.
Responsibilities
- Receive, organize, count, and maintain inventory.
- Pick, pack, and prepare customer orders for shipment.
- Assist with shipping, receiving, inventory counts, and warehouse organization.
- Perform small barreled upper assembly/builds and other light product assembly.
- Identify and work with common AR-15, AR-10, Glock-style, and related firearm components.
- Use Microsoft Excel for inventory, product information, reporting, and other business tasks.
- Work within order management, shipping, and e-commerce systems.
- Answer customer phone calls and emails professionally and efficiently.
- Assist customers with product, compatibility, and order-related questions.
- Maintain accurate inventory and product information.
- Troubleshoot day-to-day operational issues and assist other team members as needed.
- Maintain a clean, organized, and safety-conscious work environment.
Qualifications
- Previous firearms-industry experience is strongly preferred.
- Strong knowledge of firearms, firearm components, and accessories.
- AR-15 platform knowledge and familiarity with parts and assembly is highly preferred.
- AR-10 and Glock-platform knowledge is a plus.
- Comfortable performing light mechanical and assembly work using basic tools.
- Experience with inventory, shipping/receiving, e-commerce, warehouse operations, or order fulfillment is preferred.
- Comfortable using computers and Microsoft Excel.
- Strong attention to detail and organizational skills.
- Professional written and verbal communication skills.
- Comfortable communicating with customers by both phone and email.
- Able to work efficiently in a fast-paced environment and manage changing priorities throughout the day.
- Self-motivated and able to work independently without constant direction.
- Reliable, organized, and willing to assist wherever needed.
Schedule & Location
Full-Time, On-Site
Monday–Friday, 9:00 AM–5:00 PM
Charlotte, NC
About MAS Defense
Founded in 2013, MAS Defense LLC is a firearms parts and accessories company serving customers throughout the United States. We specialize in AR-15, AR-10, Glock-style, and related firearm components and accessories.
We are a growing small business with a fast-paced, team-oriented environment. Our employees work across multiple areas of the business, and we are looking for someone who takes initiative, pays attention to detail, and is willing to step in wherever needed.
Pay: $40,000.00 - $50,000.00 per year
Application Question(s):
- On a scale of 1 through 10 (10 being the most) what would you rate your AR-15 knowledge?
- Are you willing to work in a fast pace warehouse environment Monday - Friday 8am to 5pm?
Experience:
- Microsoft Excel: 2 years (Required)
- Computer literacy: 2 years (Required)
Work Location: In person
Salary : $40,000 - $50,000