What are the responsibilities and job description for the Life Coach position at Maryville University of Saint Louis?
The Life Coach delivers innovative, proactive, and personalized coaching focused on academic, personal, and professional success to students, including an assigned caseload. Life Coaches are student-centered and committed to fostering an inclusive atmosphere for faculty, staff, and students. They serve all students in a variety of hybrid and digital formats to support university values: personalized learner-centered flexibility, five-star experience, access and opportunity, data-driven initiatives, and courageousness.
Responsibilities
Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.
Responsibilities
- Life Coaching Core: Serve as a retention specialist with a coaching focus on aiding in student persistence and completion. Contribute to recruitment events and onboarding programs aimed at the successful social and academic integration for students and families. Administer, analyze, and utilize learning diagnostic tools and predictive risk factors to create a personalized coaching strategy for each student. Collaboratively foster and maintain a dynamic Life Coaching community with Division and University partners.
- Coaching Expertise: Provide holistic coaching in the areas of academic, personal, and professional success, in alignment with University wellness and engagement initiatives. Leverage partnerships and digital resources to achieve a digital-first approach that allows for coaching at scale.
- Maryville Expertise: Serve as a go-to resource for all students by demonstrating deep, working knowledge of Maryville’s policies, people, departments, and student support systems. Connect students to information, people, resources, insight, strategies, and meaningful next steps.
- University Seminar: Serve as a key partner in the University Seminar (CORE-101) experience each fall semester. Actively engage with Life Coaching communities and peer mentors in planning, engaging, and supporting students.
- Documentation: Maintain thorough and accurate documentation of all student interactions through enterprise systems. Provide prompt response to student inquiries to ensure a five-star experience.
- Ad Hoc: Perform other duties and committee work as assigned.
- Knowledge
- Caseload management
- Customer service experience
- Familiarity with digital technology tools and resources
- Knowledge of academic, career, and financial support
- K-12 or higher education experience
- Required Skills or Abilities
- Commitment to creating an inclusive environment for students and colleagues
- Exemplary customer service skills
- Ability to develop one-on-one relationships with students, parents, faculty, and staff
- Ability to manage multiple tasks, set priorities, and meet deadlines with minimal supervision
- Proficiency with computer applications and ability to learn and utilize new technology
- Ability to maintain confidentiality
- Impeccable communication skills
- Education
- Bachelor’s degree required
- Some nights and weekends required.
- On-campus based position due to the needs of the role and students (schedule subject to change).
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- All employees are expected to remain current in their field and adapt to evolving knowledge and skills.
- An offer of employment is contingent upon successful completion of a background screening.
- Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.
Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.