What are the responsibilities and job description for the IT Support Technician (Helpdesk + Bench + Limited Onsite) position at Maryland Tech Solutions?
Small, established MSP in the Baltimore area seeking a reliable IT Support Technician to handle Tier 1 / Tier 1.5 helpdesk support, in-shop bench work, and limited, scheduled onsite visits.
This is a hands-on, execution-focused role with clear scope and escalation paths. Most work is remote or in-shop. Onsite work is occasional and planned.
What You’ll Do
Helpdesk / Remote Support
- Resolve Tier 1 and Tier 1.5 support tickets
- Password resets and basic Microsoft 365 administration
- Outlook and email troubleshooting
- Endpoint performance issues
- Printer and peripheral troubleshooting
- User onboarding/offboarding tasks
- Residential and small business remote support
Bench / In-Shop Work
- Diagnose desktop and laptop issues
- Replace SSDs, RAM, batteries, and other components
- Perform OS reloads and system re-imaging
- Data transfers and basic backups
- Malware and virus cleanup
- Prepare systems for client pickup
- Laptop screen replacements
- Laptop and desktop motherboard replacements
What You Will NOT Be Responsible For
- Network design or architecture
- Server builds or migrations
- Security incident response
- Client strategy or account ownership
- After-hours or on-call work
Escalation paths are clearly defined.
What We’re Looking For
- 1–3 years of IT support or helpdesk experience (MSP experience a plus)
- Comfortable working tickets and following procedures
- Hands-on hardware repair experience preferred
- Familiarity with Microsoft 365 administration basics
- Reliable, calm, and task-oriented
- Comfortable escalating issues rather than “figuring it out” alone
This is not a fast-track Tier 2 role. We’re looking for someone who does well with clear scope and predictable work.
What We Offer
- Competitive hourly pay (No Benefits)
- Stable workload and defined responsibilities
- No on-call, no sales pressure
- 9-5 Monday - Friday hours, no evenings or weekends
- Supportive, straightforward work environment
- Opportunity to grow responsibility over time once structure is in place
Pay: $20.00 - $23.00 per hour
Expected hours: 40.0 per week
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $20 - $23