What are the responsibilities and job description for the Ticket Agent (Part-Time) position at Maryland Science Center?
Basic Functions:
Selling tickets and memberships to visitors using a computerized ticketing system and able to make changes accurately. Presenting a positive first impression to those visiting MSC and assisting to make their visit more enjoyable. Providing general information regarding the events, exhibits and special events of MSC. Ensuring customer satisfaction by answering general questions and resolving complaints courteously. Must be able to communicate with our diverse group of visitors and members.
Education:
High School Diploma or equivalent (May consider High School Seniors)
Experience:
- 1-2 years Customer Service experience
Knowledge, Skills, and Abilities:
Knowledge:
- MSC Pricing/Hours and all programs available to the public
- MSC policies, exhibits, IMAX, MSC Theater and Planetarium productions
- Geography of Baltimore/Washington Metro Area
- Geography of the state of Maryland and Mid-Atlantic Region Skills:
- Excellent telephone skills
- Excellent organizational and communication skills
- Good typing, computer, and general clerical skills
Ability to:
- Speak easily and professionally with callers
- Interact with Staff and Management
- Manage multiple and diverse responsibilities
- Arrive promptly to work
Basic Requirements: Must be able to pass a background check
FLSA Status: Non-Exempt
Pay Rate: $15/hour
Benefits: Sick and Safe Leave Accrual, Retirement savings plan, free on-site parking with employee permit
Salary : $15 - $16