Assistant Community Manager

Company Description

Maryland Management Company owns and manages more than forty communities with just under 10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the communities we serve. As an organization, we believe our people are our greatest asset and we are committed to the success and development of each individual on our team.

Job Description

An Assistant Community Manager is a challenging position that uses sales, customer service, and exceptional management skills to handle the day-to-day operations of an apartment community and its staff.

There are three core categories of responsibilities:

Management

• Maintain the physical and fiscal assets of the community
• Complete all resident move-ins, move-outs, transfers and renewals
• Inspect vacant apartments to ensure rental readiness and perform move-out inspections
• Supervise and motivate onsite personnel to achieve the operational goals of the property
• Liaise and collaborate with regional and senior management
• Ability to professionally resolve resident and employee issues
• Attend court, as necessary
• Uphold and enforce all company policies, processes, and procedures
• Perform other duties as necessary to meet the needs of upper management, residents and the property

Leasing

• Works in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies
• Conduct tours of the grounds of the community and show apartments to prospective residents
• Sell the community over the phone/internet to convert leads to on-site tours
• Greet all individuals that enter the leasing office in a friendly and professional manner
• Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community
• Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
• Represent the company in a professional manner at all times

Customer Service

• Develop and maintain professional relationships with prospective and current residents
• Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
• Handle resident calls and in-person concerns
• Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws

Administrative

• Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
• Collect and process rental payments
• Facilitate the move-in and move-out process
• Maintain property records
• Assist with payroll

Qualifications

This opportunity would suit an individual who is outgoing, enthusiastic and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following:

Skills

• The ability to close the sale
• The ability to prioritize and multitask
• The ability to manage and contribute to a team; work well with others
• The ability to work independently with little supervision 
• Excellent telephone etiquette
• Advanced computer skills and knowledge of the Internet and Email

Competencies

• Exceptional interpersonal and people skills
• Professional demeanor 
• Effective oral and written communication abilities
• Superb organizational skills and attention to detail
• Good judgment and ability to exercise common sense understanding
• Honesty and integrity
• A positive attitude and the ability to smile under all circumstances
• Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.
• Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable manner
• Enthusiasm and the personal drive to be a self-starter

Other

• Demonstrate strong professionalism in all facets
• Demonstrate an ability to diffuse and respond to customer concerns

Schedule

This position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the community manager must be able to work one weekend day as part of a five day work week.

Requirements

• Transportation – Employee must maintain reliable transportation daily, a valid driver’s license, and valid vehicle insurance.
• Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.
• Education/Experience – A high school diploma, GED, or equivalent experience is required.
• Physical - This job requires extensive mobility, including frequent inspections that require walking and climbing stairs.  Also includes lifting, bending, reaching, etc.

Prior experience in property management required.

Additional Information

Maryland Management offers an attractive compensation and benefits package including:

• $21-$23 hourly based on experience plus commissions
• Ability to work with experienced professionals in a multi-billion dollar industry
• Invaluable business, sales, and customer relationship building experience
• A performance-based career path, with room for advancement
• Excellent health benefits package for fulltime employees, including company-paid HMO (PPO health coverage optional)
• Dental and vision insurance options
• 401k plan with a match contribution 
• Direct deposit
• Paid time off, including vacation and sick leave
• Paid holidays
• Educational reimbursement
• Annual awards banquet and other social company functions

Acknowledgment 

This job description is not all-inclusive and is intended to describe the general nature and work responsibilities of this position. It is subject to change, modification, and addition as deemed necessary by the company. All offers of employment are conditioned upon the applicant passing a drug test and subject to a background check, which are conducted in compliance with any applicable federal, state, or local law.

We are proud to be an equal opportunity employer.