Turn Coordinator (Seasonal – Student Housing Turnover)

Position Overview

The Turn Coordinator serves as the on-site operational lead for assigned buildings during peak turnover periods. This role is responsible for coordinating daily unit turnover activities across applicable trades (cleaning, painting, and carpet cleaning), ensuring all work is completed on schedule, meets quality standards, and aligns with client expectations.

The Turn Coordinator acts as the primary liaison between vendors, internal operations, and the client, ensuring seamless communication, real-time issue resolution, and accurate progress tracking throughout the project lifecycle.

This is a short-term, high-intensity role (2–3 weeks) requiring strong organizational skills, decisive leadership, and the ability to manage multiple workflows simultaneously in a fast-paced environment.

Key Responsibilities

Daily Operations Management

● Review daily turnover schedules and assign units to cleaning, painting, and carpet cleaning teams, as appropriate.

● Ensure all units scheduled for service are accessible (unlocked and ready) prior to vendor arrival.

● Coordinate workflow sequencing across trades to maintain efficiency (painting → cleaning → carpet cleaning), where applicable.

● Monitor vendor progress throughout the day to ensure adherence to timelines and production targets.

● Proactively identify delays, bottlenecks, or incomplete units and adjust schedules as needed.

Unit Tracking & System Updates

● Input and maintain accurate unit status updates within the company’s tracking system.

● Track each unit from assignment through completion, including:

○ In Progress

○ Completed (Passed)

○ Failed (Go-Back Required)

● Provide real-time updates to management regarding production status, delays, and completion rates.

● Ensure all documentation is accurate, timely, and aligned with reporting requirements.

Quality Control & Inspections

● Conduct inspections for all completed units across applicable trades using standardized checklists.

● Identify deficiencies and assign corrective actions (“go-backs”) to appropriate vendors.

● Verify completion of all rework prior to final approval.

● Maintain quality standards consistent with company SOPs and client expectations.

Vendor Coordination & Accountability

● Communicate daily expectations, priorities, and production goals to all vendors.

● Hold vendors accountable to timelines, quality standards, and site protocols.

● Track vendor performance and report issues such as repeated quality failures, delays, or non-compliance.

● Escalate vendor-related concerns to management as necessary.

Client Communication & Issue Management

● Serve as the primary on-site point of contact for the client.

● Address client inquiries, concerns, and requests in a timely and professional manner.

● Escalate critical issues, complaints, or scope changes to management promptly.

● Provide daily updates to the client on progress, challenges, and completion status.

Required Qualifications

● Prior experience in property management, facilities operations, or turnover coordination preferred.

● Hands-on experience managing or working in at least one trade (cleaning, painting, or carpet cleaning) is preferred.

● Experience conducting quality control inspections or managing vendor performance is strongly preferred.

● Ability to work in a fast-paced, deadline-driven environment with multiple competing priorities.

Core Competencies

● Organizational Excellence: Ability to manage multiple units, vendors, and schedules simultaneously with precision.

● Communication: Clear, direct, and professional communication with vendors, clients, and internal teams.

● Accountability & Leadership: Willingness to enforce standards and hold vendors accountable for performance.

● Problem Solving: Ability to quickly assess issues and implement solutions to maintain workflow.

● Adaptability: Comfortable adjusting to changing schedules, priorities, and on-site conditions.

● Initiative: Self-starter who can operate independently with minimal oversight.

Physical Requirements

● Ability to stand and walk for extended periods throughout the day.

● Ability to lift and carry up to 25 pounds.

● Comfortable working in residential and construction-like environments.

Work Schedule

● Duration: 2–3 weeks (seasonal assignment)

● Days: Monday through Friday (with potential Saturday work based on project needs)

● Hours: Full-day, on-site presence required during active turnover operations

Reporting Structure

● Reports to: Operations Manager / Management Team

● Works closely with:

○ Vendors (Cleaning, Painting, Carpet Cleaning)

○ Customer Success / Scheduling Team

○ Client Representatives