Client Executive

About MHA PRIME

As a subsidiary of the Maryland Hospital Association (MHA), MHA Prime is a regionally focused shared services Group Purchasing Organization that provides a wide range of business solutions to hospitals and non-acute care facilities. By leveraging our connection to the national GPO Vizient, Inc., MHA Prime can give businesses the opportunity to compare and source the best products, pricing, and support services to meet their needs.

The Maryland Hospital Association represents Maryland’s hospitals and health systems, advancing healthcare quality, affordability, and policy through advocacy and collaboration.

Job Summary

The Group Purchasing Organization is seeking a Client Executive to join our team in Elkridge, MD. Reporting to the Vice President of Strategic Initiatives, you will serve as a trusted, consultative partner to hospital and non-acute clients, confidently articulating the value of MHA Prime and Vizient GPO and performance improvement solutions. This role proactively aligns client goals with our solutions, fosters long-term satisfaction and retention, and collaborates cross-functionally to drive strategic success and account expansion.

The ideal candidate will have a background in upper-mid customer relationships and account management with demonstrated success of driving successful client outcomes and revenue growth year over year by managing the full sales cycle through in-person and remote engagement strategies.

Essential Duties and Responsibilities

• Drive year over year revenue growth by advancing opportunities through all pipeline stages to contract execution, exceeding spend volume and revenue growth targets.
• Build and maintain executive-level relationships, serving as a trusted advisor to senior leadership
• Develop a deep understanding of members’ strategic business goals and challenges to identify performance improvement, cost savings and value-add solutions.
• Present a strong understanding of healthcare operations, Group Purchasing Organization (GPO) contracting, performance improvement solutions, and spend analytics across the acute and non-acute care class of trades.
• Leverage data insights to deliver actionable value-based recommendations across multiple spend categories.
• Develop and support vendor on-boarding and continuing education plans to ensure breadth and depth of knowledge related to Supply Chain Services portfolio.
• Administer Vizient programs (Aggregation, Impact Standardization, Novaplus, Group Buys, Advisory Solutions) and leverage best practices in high impact areas like physician preference management, pharmacy, lab, dietary, capital and purchased services.
• Develop and conduct regular business reviews and executive briefings to communicate roadmap progress, value delivered and strategic cost savings recommendations to clients.
• Negotiate and facilitate contract execution, contract tier alignment, supplier issue resolution and ensure client compliance with contractual agreements.
• Maintain detailed records of client interactions and business development activities within the organization's CRM system.
• Assist in the management of the MHA Prime Marketing Plan for local portfolio business development.

Education and Experience

• Bachelor's or Master’s degree in Business Administration, Healthcare Administration, Supply Chain Management, or related field preferred.
• Minimum of 7-10 years’ experience in business development, account management roles, preferably within a Group Purchasing Organization or healthcare supply chain.
• Supply logistics experience with acute and non-acute care systems, a plus.

Qualifications

• Strong understanding of healthcare supply chain operations, Group Purchasing Organization (GPO) contracting, and spend analysis required.
• A results-driven mindset, with a focus on client retention, growth, and overall satisfaction.
• Proven experience in year over year revenue growth.
• Demonstrated success managing large, complex client relationships.
• Strong relationship-building and communication skills, capable of working with a variety of client stakeholders and product and services vendors.
• Strong analytical and problem-solving abilities.
• Excellent negotiation, presentation, relationship and communication skills, both written and verbal.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficient in CRM systems, Microsoft Office Suite, and analytical tools.

Travel Requirements:

Work hybrid with the ability to travel approximately 25-40% of the time to client sites, industry conferences, and corporate events. Living within/traveling within 40 miles of central Maryland for ease of travel to all Maryland hospital locations.

Benefits

The Maryland Hospital Association offers employees a low-cost, comprehensive benefits package (health, dental, vision insurance), a 401(k) with employer-matching contributions, and more.

EEO Statement

MHA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Visit us online at www.mhaonline.org to find out more about our organization.

Pay: $90,000.00 - $97,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• In the past, have you been able to grow significant revenue year over year while driving successful client outcomes?
• Have you worked within hospital supply chain, hospital operations or hospital group purchasing and are familiar with how hospitals purchase products?
• Are you data saavy, meaning do you love to take data and discovering ways to find savings or increase revenue for hospital clients by finding better solutions or buying options?

Work Location: Hybrid remote in Elkridge, MD 21075

Salary : $90,000 - $97,000