Front Desk

Location:

Dental Front Desk / Treatment Coordinator

Location: Burtonsville, Maryland
Position: Full-Time
Practice: Maryland Holistic Dentist

Mon-Thurs

We are looking for an experienced, professional, and motivated Dental Front Desk / Treatment Coordinator to join our team. The ideal candidate has hands-on dental office experience, is comfortable working in a dental setting and can confidently communicate treatment and financial options to patients.

Responsibilities

• Greet and check patients in and out with a warm, professional attitude
• Answer phones, respond to patient inquiries, and manage office communication
• Schedule and confirm appointments while maintaining an efficient schedule
• Review insurance benefits, estimates, deductibles, and patient portions
• Enter and update patient information details accurately
• Present dental treatment plans and explain recommended treatment in a clear, patient-friendly manner
• Discuss treatment fees, payment expectations, and financing options
• Follow up with patients regarding recommended treatment and scheduling
• Process payments and maintain accurate financial records
• Submit and follow up on dental insurance claims and pre-estimates
• Assist with accounts receivable and outstanding patient balances
• Maintain accurate patient records and documentation
• Work closely with the doctors and clinical team to ensure a smooth patient experience
• Perform other general front-office and administrative duties as needed

Qualifications

• Previous dental front desk experience required
• Dental software experience required; Dentrix experience strongly preferred
• Experience verifying dental insurance benefits
• Comfortable discussing dental treatment, fees, and financial options with patients
• Strong understanding of dental terminology and common procedures
• Excellent communication and customer service skills
• Professional, organized, and detail-oriented
• Ability to multitask in a fast-paced dental environment
• Comfortable discussing financial arrangements and asking for payment
• Reliable, punctual, and able to work well as part of a team
• Must be comfortable taking initiative and working independently

Compensation & Benefits:

• Guaranteed Hourly Rate $22-$23
• Paid Vacation & Paid Holidays
• 401k Program: with matching contributions
• Benefits: (offered at 30 hours or more)
• Competitive health, dental, and vision plan
• Life Insurance and Disability Insurance
• Flexible Schedules

FLSA Status:

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.