What are the responsibilities and job description for the Customer Service Representative position at Maryland Business Associates?
At Maryland Business Associates, we’re on a mission to make solar energy simple, accessible, and impactful for households throughout the DMV area. Through partnerships with regional solar networks, our Customer Service Representatives connect residents to community-based solar projects- no panels, no upfront costs, just real savings and a lighter footprint.
We’re actively hiring for a Customer Service Representative role- ideal for individuals who enjoy working with people, thrive in face-to-face environments, and want to be part of the growing clean energy movement. Whether you’re looking to jumpstart a new career in or transition into a role with social and environmental impact, we’ll provide the tools, training, and support to help you succeed in your new role as a Customer Service Representative.
What You’ll Be Doing as a Customer Service Representative:
- Engage directly with local residents to enroll qualified households into no-cost solar subscription programs
- Guide conversations around how community solar works—breaking down the benefits in everyday language
- Address questions clearly and confidently, providing accurate, up-to-date information
- Track outreach efforts, appointments, and enrollment progress using internal software
- Stay current on local energy trends, solar policy, and household eligibility guidelines
- Collaborate with the Customer Service Representative and outreach teams to improve messaging, tools, and campaign strategies
Who Thrives as the Customer Service Representative:
- Friendly and outgoing communicators who enjoy connecting with people
- Self-starters who are motivated by clear goals and real-world impact
- Detail-oriented thinkers with a knack for breaking down complex topics
- Individuals looking for hands-on experience in renewable energy, sales, or advocacy
- Career changers or entry-level professionals eager to learn and grow with solar
Benefits of Joining Our Customer Service Representative Team:
- Weekly pay and uncapped performance-based bonuses
- Ongoing training, coaching, and career development resources
- A team-first culture focused on support, transparency, and mission
- Opportunities for advancement from a Customer Service Representative into leadership, outreach management, or client partnerships
- The chance to be part of the solar energy transition—while helping people save money
Join our Customer Service Representative team today, and start your rewarding career with a a supportive team who is there to help you grow!
Job Type: Full-time
Pay: $3,500.00 - $4,700.00 per month
Benefits:
- Professional development assistance
Work Location: In person
Salary : $3,500 - $4,700
