What are the responsibilities and job description for the Tasting Room Ambassador/Server position at Maryhill Winery?
Benefits:
- Competitive salary
- Employee discounts
- Training & development
Join Our Team:
Maryhill Winery, one of the Northwest's premier wineries, is excited to offer an opportunity to join our talented team of Ambassadors at our Spokane Tasting Room & Bistro. We are looking for passionate, customer-focused individuals to provide exceptional service in a fun and welcoming environment.
Maryhill Winery, one of the Northwest's premier wineries, is excited to offer an opportunity to join our talented team of Ambassadors at our Spokane Tasting Room & Bistro. We are looking for passionate, customer-focused individuals to provide exceptional service in a fun and welcoming environment.
Position Overview:
As a Tasting Room Ambassador, you will be responsible for delivering outstanding customer service, sharing your love of wine, and creating memorable experiences for our guests. No prior wine knowledge is required—our comprehensive training program will provide you with everything you need to succeed. We value individuals who bring a positive attitude, great energy, and a strong commitment to our winery’s mission of offering excellent service.
As a Tasting Room Ambassador, you will be responsible for delivering outstanding customer service, sharing your love of wine, and creating memorable experiences for our guests. No prior wine knowledge is required—our comprehensive training program will provide you with everything you need to succeed. We value individuals who bring a positive attitude, great energy, and a strong commitment to our winery’s mission of offering excellent service.
Responsibilities will include, but are not limited to:
- Regular tasks assigned to a food and beverage server such as seating guests, taking and delivering food/beverage orders, bussing tables, etc.
- Perform customer wine tastings, at bar and table service.
- Wine and Club sales.
- Hosting large groups or tours.
- Assist customers with purchases and carry/transport purchases to their vehicles.
- Assist customers by answering phones: Filling telephone wine orders, taking reservations, and providing general customer service.
- Cleaning tasks will include (but are not limited to) maintaining the cleanliness & appearance of the Tasting Room and dining areas, stocking inventory, bathroom cleaning, washing dishes and glassware, etc.
- Operate POS system, cash handling & entering customer information into the database.
- Participate in scheduled staff meetings & training sessions.
- Other duties as assigned by the Tasting Room Manager.
Requirements, Skills and Qualifications:
- Must be a minimum of 21 years of age.
- Food Service and MAST Permits are required.
- Ability to work in a fast-paced environment and switch between tasks efficiently.
- Flexibility and adaptability in a dynamic setting.
- Strong communication and customer service skills.
- Passion for wine and a desire to share that knowledge with others.
- Previous experience in hospitality or customer service is a plus.
Compensation & Benefits
- Competitive hourly rate starting at $17.00 per hour Tip pool
- Participation in tip pool(calculating between $7-$10 an hour on average)
- Sick leave accrual
- Sales incentive program
- Employee discount program
- Employee Assistance Program
Scheduling
This venue operated seven days a week. Because of the nature of the business employees may be asked to work different hours or perform special duties based on the demands of the guests and the business, so flexibility is required.
This venue operated seven days a week. Because of the nature of the business employees may be asked to work different hours or perform special duties based on the demands of the guests and the business, so flexibility is required.
Salary : $7 - $10