What are the responsibilities and job description for the Customer Success Representative - Bilingual position at Mary Kay Global?
Who We Are
Founded in 1963 by Mary Kay Ash with a bold mission to enrich women’s lives, Mary Kay has grown into one of the world’s most successful and enduring beauty brands. For more than 60 years, our people-first culture and commitment to innovation have powered our global success in skincare, color cosmetics, nutritional supplements, and fragrances. Our corporate teams spanning R&D, marketing, IT, manufacturing, distribution, supply chain, analytics, and more play a critical role in supporting millions of Independent Beauty Consultants across more than 35 markets worldwide. At Mary Kay, employees collaborate on meaningful work that drives real impact, fuels entrepreneurship, and advances science backed beauty. Guided by purpose, we are equally committed to sustainability, supporting women affected by cancer and domestic abuse, and inspiring future generations, all while offering rewarding careers with global reach and opportunities for growth.
What We Offer
As a Customer Service Representative, you’ll be the voice of the company—supporting our independent sales force, customers, and consumers across multiple contact channels including phone, email, web chat, and social media. You’ll help resolve questions, provide guidance, and ensure a positive experience by delivering service rooted in respect, care, and our Golden Rule Service philosophy.
This role is ideal for someone who enjoys helping others, solving problems, and working in a fast‑paced, collaborative environment.
Key Responsibilities
Founded in 1963 by Mary Kay Ash with a bold mission to enrich women’s lives, Mary Kay has grown into one of the world’s most successful and enduring beauty brands. For more than 60 years, our people-first culture and commitment to innovation have powered our global success in skincare, color cosmetics, nutritional supplements, and fragrances. Our corporate teams spanning R&D, marketing, IT, manufacturing, distribution, supply chain, analytics, and more play a critical role in supporting millions of Independent Beauty Consultants across more than 35 markets worldwide. At Mary Kay, employees collaborate on meaningful work that drives real impact, fuels entrepreneurship, and advances science backed beauty. Guided by purpose, we are equally committed to sustainability, supporting women affected by cancer and domestic abuse, and inspiring future generations, all while offering rewarding careers with global reach and opportunities for growth.
What We Offer
- Generous Paid Time Off
- 401K & Profit Sharing
- Medical, Dental & Vision Coverage
- Free On-site Fitness Center & Health Clinic
- Tuition Reimbursement
- Employee Product Discounts
As a Customer Service Representative, you’ll be the voice of the company—supporting our independent sales force, customers, and consumers across multiple contact channels including phone, email, web chat, and social media. You’ll help resolve questions, provide guidance, and ensure a positive experience by delivering service rooted in respect, care, and our Golden Rule Service philosophy.
This role is ideal for someone who enjoys helping others, solving problems, and working in a fast‑paced, collaborative environment.
Key Responsibilities
- Provide customer and sales force support including password resets, order status and lifecycle inquiries, eligibility questions, order fulfillment, and replacements
- Assist with profile maintenance, compensation and production inquiries, career path questions, promotions, contests, and programs
- Resolve service requests using established guidelines; escalate or partner with support teams when needed
- Maintain confidentiality and accurately document all customer interactions
- Participate in company meetings and training; stay current on promotions, products, systems, and procedures
- Support team success by assisting with escalations, training efforts, and workload balancing as needed
- Meet individual and team productivity and quality goals while promoting a collaborative team environment
- Experience: 3 years of customer service experience
- Education: High School Diploma or equivalent
- Spanish/English bilingual fluency is required for this position
- Strong organizational and time‑management skills, with the ability to prioritize and manage multiple tasks effectively
- Proficiency using computer hardware, software, and standard office equipment, including telephones, computers, printers, copiers, scanners, and similar devices
- Comfortable working with multiple systems such as contact center and workforce management tools, Microsoft Office, and timekeeping applications
- Flexible and adaptable, with a continuous‑learning mindset and the ability to multitask across two or more service areas while shifting between functional responsibilities as business needs change
- Strong verbal and written communication skills, with the ability to analyze varied situations, perform basic mathematical calculations, and demonstrate technical aptitude
- Ability to successfully pass assessments related to spelling, grammar and writing, service etiquette, listening, math, and technical skills
- Excellent interpersonal skills, with the ability to work effectively and collaboratively with team members across the department and company