Unit Secretary

• Position Summary

Under general supervision, performs pre-registration and registration activities to support the financial stability of the organization and functions as a float to other departments to support a patient centered care organization.

• Position Responsibilities

Unit Specific Position Responsibilities

• • • Acts as a patient liaison upon arrival to the department and notifies appropriate personnel of patient's arrival.
    • Arrives patients in the electronic health record and ensuring accuracy of information.
    • Assists patients, family, and visitors with various needs, utilizing specific communication tools to enhance customer service, and transports throughout the hospital facility.
    • Completes registrations by verifying and updating all patient information to ensure accurate information for hospital records and timely reimbursement.
    • Explains and obtains all required patient signatures on applicable forms.
    • Offers copies of documents and regulatory material to all patients and scans appropriate documents to the electronic health record.
    • Verifies insurance eligibility and benefits through e-verification, insurance websites, and/or by phone and confirms worker's compensation cases with employers and secures applicable billing information.
    • Schedules, cancels, and reschedules patients for appointments.
    • Ability to multi-task and work efficiently to maintain high volume of phone calls.
    • Exercises judgment in sensitive situations and to maintain a high level of confidentiality.
    • Functions independently within a team setting and displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.
    • Participates in staffing meetings, staff development, and training of new staff.
    • Performs other duties and responsibilities as assigned.
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• Qualifications, Knowledge & Experience
  • Required Qualifications (Including any licensure, certification, education):
    • None Specified.

Preferred Qualifications:

• • • Associate’s degree in healthcare related area of study
    • 1 year Admitting/Registration or equivalent healthcare experience 
    • NAHAM Certified Healthcare Access Associate
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Required Knowledge, Skills & Experience:

• • • Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams o
    • Excellent customer service skills
    •  Analyze and interpret information to make decisions within scope of job functions with minimal supervision.
    • Excellent written, verbal, and interpersonal communication skills.
    •  Ability to multitask and maintain strong attention to detail. 
    • Professional demeanor with strong administrative skills

Preferred Knowledge, Skills & Experience:

• • • Understanding and knowledge of medical terminology
    • General knowledge of third-party payers