Registered Nurse-Clinical Care Coordinator (CCC)

Job Title: Clinical Care Coordinator

Primary Location: Mary Free Bed at Covenant: 700 Cooper Ave, Saginaw, MI

Department Name: Covenant Nursing

Employment Type: Per Diem

Shift: Nights

Compensation: $32.05- starting and goes up based on experience

Competitive pay, generous PTO and Benefits, eligible for PSLF, merit increases, and so many more!

We have the great privilege of helping patients and families re-build their lives.It'sextraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients andinnovatively serve them. This is true of every employee,from support staff and leadership,to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care.A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge.An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture.We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other.Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Age Specific Responsibility

Must be able todemonstratethe knowledge and skills necessary to provide careappropriate tothe age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to age-specific needs and to provide the care needed as described in the department's policies and procedures.

Summary

The Clinical Care Coordinator (CCC) for Mary Free Bed at Covenantis responsible forthe overall operation of the rehabilitation hospital and Transitional Care Unit (TCU), andhas24 houraccountability for all patient care activities and staff who work under his / her direction.The CCC is responsibleto organize,direct, andensureeffective operations of the rehabilitation hospital and TCU for the assigned shift,taking into accountthe effect of decisions on the24 houroperation of the units.

The CCC participates with managers in hiring, providing corrective action, and completing formal evaluations of employees.Each CCC uses independent judgement in problem solving, takes necessary steps to resolve issues, organizeswork flow, assignsemployeesandparticipatesin budget planning and compliance.This leadermaintainsclinical competency andparticipatesin direct patient care on an episodicbasestoassistwith staffing in times of high census, as a consultant to staff, or in response to emergency situations.

The IP Rehab / TCU Clinical Care Coordinator is responsibleto demonstrateexcellent customer service, while upholding the Mary Free Bed Standards of Behavior, and supporting the mission, vision and values of both Mary Free Bed and Covenant HealthCare.

Essential Job Responsibilities

Quality Pillar of Excellence

• Quality Nursing Care -TheClinical Care Coordinators' primary focus will be the delivery of quality nursing care.This includes working with all staff to assure that nursing care is delivered consistently according to established policies, procedures, and protocols including activities such as creating equitable staffing assignments, mentoring new staff, ensuring nursing presence at and preparedness for team conferences, communication to and follow up with physicians, safety monitors, and timely follow up on occurrence reports as well as customer service recovery as needed.

• The Clinical Care Coordinator is responsibleto reviewandprovideinputto the Nurse Manager for nursing policies and procedures;nursing standards of patient care, treatment, and services; and standards of nursing practice.The Clinical Care Coordinator willbe responsible foraddressing non-compliance with policies, procedures, and validation of key nursing tactics.

• Key Performance Indicators -TheClinical Care Coordinator isresponsibleto understandperformance measures within the Rehabilitation Hospital, andto collaboratewith staff toidentifyopportunities for improvement and potential action plans.When process, policy, or procedure changes are developed by the Program Director or Nurse Manager, theClinical Care Coordinator isresponsible for directing staff to the information, assist with implementation of the changes, working with staff to complete competencies as needed, and providing feedback to the Nurse Manager. Clinical Care Coordinator willparticipatein coaching under as requested by the Nurse Manager.

• Quality Improvement -TheClinical Care Coordinator willparticipatein Mary Free Bed at Covenant'squality improvement program.TheClinical Care Coordinator willwork with staff to provide excellent rehabilitation nursing care through innovative ideas that align with evidence-based policies and procedures.

• Patient Safety -TheClinical Care Coordinator playsan important rolein providing a safe environment for all patients and staff.As a clinical resource for employees, theClinical Care Coordinator will evaluate the risks for each patient and as a patient advocate, assure thatappropriate stepsare taken to protect the safety of each patient.TheClinical Care Coordinator willalso serve as the primary clinical support for MFB employees throughout the hospital andrespondsto allMedical Emergenciescalls, per policy as well as all codes (Fire, Tornado, Violence, Abductions) within the campus.

• Interdepartmental and Interdisciplinary Collaboration -TheClinical Care Coordinator isresponsibleto maintaineffective interpersonal communication and working relationships with all leaders, staff, physicians, and other key stakeholders.As assigned, theClinical Care Coordinatorwillparticipateactively in interdisciplinary program meetings with the goal of evaluating and improving the care provided at Mary Free Bed at Covenant.

• Accreditation and Regulatory Responsibilities -TheClinical Care Coordinatorassiststhe Nurse Manager and the Program Director with implementing policies, procedures, and processes that align with regulatory, accreditation, and state hospital standards.TheClinical Care Coordinator will serve as a resource for staff in these areas.

Service Pillar of Excellence

• Customer Service -Each Clinical Care Coordinatoris required todemonstrateexcellent customer service standards and behaviors, while interacting with patients, family members, physicians, and colleagues.The Mary Free Bed Standards of Behavior outlines expectations for performance in this area.Each CCC must deal discreetly and sensitively with confidential information, and as needed, will perform customer service recovery with patients andfamiliesmembers.The CCC will also take active steps toassiststaff members to recognize unique cultural and religious needs of patients and families and integrate these needs into a patient-specific plan of care that aims to exceed the expectations of each patient and family.

• Physician and colleague relationships -Interdisciplinary team integration and collaboration across disciplines to provide patient-centered care is a priority at Mary Free Bed.Maintaining effective working relationships with admitting and consulting physicians is an important responsibility of the CCC. Each CCC is responsibleto developandmaintainprofessional working relationships with colleagues from other disciplines that are involved in the care of each patient and family.When challenging situations areidentifiedby staff members, the CCC willassistwith problem solving and service recovery, asappropriate.

People Pillar of Excellence

• Employee Competency -Each CCC employed at Mary Free Bed at Covenant is responsibleto performwithin the policies, procedures, and standards of care set by the organization.This often requires demonstration of competency to meet regulatory and accreditation requirements and in alignment with recognized standards of care and best practice benchmarks.Each CCC is responsibleto demonstratecompetency in those areas required by the department, within the defined time frame.Additionally, the CCCs willassistthe Nurse Manager and/or Program Director with assessment of competencies for new and existing staffmembers, andwill share concerns promptly when they areidentified.

• Professional Work Environment -A culture of professionalism, respect, and accountability is critical to fulfilling the mission of Mary Free Bed at Covenant.Each CCCis responsible forencouraging a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, acceptance of change, enthusiasm, and pride.As opportunities for celebration and opportunities for improvement areidentified, each CCC will share these expectations with staff members, and will collaborate with the Nurse Manager and/or Program Director to achieve improvement.

• Employee Safety- Each employee within the Nursing Department is responsibleto followall policies and procedures related to employee safety.When risks to employee safety areidentified(self or others), each CCC will takeappropriate stepsto reduce those risks, communicate with the staff, and tomaintaina physical work environment that reflects thehigh qualitynursing services delivered at Mary Free Bed at Covenant.

• Staff Selection, Development and Mentoring -As requested by the Nurse Manager, the Clinical Care Coordinator willassistwith employeeselectionand the orientation process for new team members.Interview questions and feedback will be presented professionally and tactfully, and information discussed during the interviews will remain confidential, if needed.The Clinical Care Coordinator willmaintainopen communication with the RN preceptors and the Nurse Educator to provide a comprehensive orientation for the new team member.

• Student Preceptor and Mentoring- The CCC will assign RN preceptors for students and orientees, in alignment with the education plan developed by the Nurse Educator.The CCC will oversee the care on his or her shift toassurethat a valuable clinical rotation is provided for students.

Financial Performance Pillar of Excellence

• Fiscal Responsibility -Each CCC will follow departmental policies and procedures related to payroll practices, patient chargeableitemsand other opportunities to provide high-value nursing care at a reasonable price to our customers.As opportunities for cost savings and efficiency areidentified, these will be shared with the Nurse Manager or Program Director.

• Leadership Must-Haves will be followed for patient and staff interactions:

• We'llembrace all people by:

Treating everyone with dignity and respect.

Opening more doors to opportunity forotherto succeed.

Growing talent and people.

Ensuring a welcoming experience for all we serve, regardless of origin, race, religion,disability, sexualorientationor socioeconomic status.

Taking actionagainstdiscrimination.

Honoring our differences and how to collaborate.

Educating staff,patientsand the communities we care for.

Restoring Hope andFreedom,together.

• Rounding

• Thank You Notes

• Employee Selection/Peer Interviewing

• Key Words at Key Times

• AIDET Promise

• Standards of Behavior

Customer Service Responsibilities

Demonstrate excellent customer service and standards ofbehaviorsas well as encourages, coaches, andmonitorsthe sameinteam members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute byidentifyingproblems and seeking solutions. Promote patient/family satisfaction where possible;participatesin departmental efforts tomonitorand report customer service.

Essential Job Qualifications

• Licensure:RegisteredNurse in the state of Michigan.

• Education:Associates degree in nursingis required.Bachelor's degree preferred.Certification as a Registered Rehabilitation Nurse is preferred and will be encouraged for all MFB RNs.

• Current Basic Life Support (BLS) certification

• Experience:

• Previousexperience as a RN, especially in a rehabilitation or acute care setting, is preferred but notrequired.

• Strong critical thinking, decision-making, delegation, and leadership skills arerequiredto work as a CCC at MFB at Covenant.

• Time management and organizational skills arevery important, as well as effective written and verbal communication skills.

• Must be able to work effectively under time requirements and deadlines, problem-solve when facing unexpected issues, handle interruptions, and prioritize effectively.