Pat Time Support Staff Specialist

We have the great privilege of helping patients and families re-build their lives.It'sextraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients andinnovatively serve them. This is true of every employee,from support staff and leadership,to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care.A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge.An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture.We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other.Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Responsible for supporting the interdisciplinary rehabilitation team by scheduling clinical evaluations, treatments, and events for all patients of MFB Inpatient Hospital.

Essential Job Responsibilities

• The primary responsibility of this role is to complete daily therapy scheduling bymaintainingpatient/ therapistschedules, completing associateddocumentationand communications.This may include, but not limited to, PT, OT, SLP, Recreation Therapy, Psychology, Nutrition, Respiratory Therapy, Nursing blocks, Interpreters, outside appointments and MD visits.

• Be proficient and assume "super user" status of Electronic Scheduling Software.

• Assistsmembers of the interdisciplinary team in resolving scheduling conflicts and adjusting for staff absences, team meetings, and PTO needs.

• Assistinterdisciplinary team to ensure patients are receiving theminimumrequired amount of therapy per insurance guidelines, including adjusting schedule for missed minutes

• Maintain departmental records and electronic filing systems ona timelybasis. (Safety Data Sheets, Electronic Medical Records,etc.)

• Maintainoptimal parlevels for equipment supplies needed for inpatient therapy and care management.

• Maintain required calibrations for designated rehabilitation equipment used with patients.

• Track, prepare and distribute required patient materials (ie: admission packets, memory journal, graduation materials)

• Performadministrativetasks including, but not limited to:

• Sort and distribute departmental mail

• Manage all data entry as necessary and assigned

• Complete departmental copying

• Manage departmental phone lines as appropriate

• Schedule meeting rooms as requested andcommunicateschangesas necessary.

• Access, navigate and interpret multiple reporting platforms, including, but not limited to internalwebsite, electronic medicalrecord(EMR), and data analytics and reporting.

• Develop and organize required interdisciplinary team conference schedules for all Inpatient Rehabilitation Physicians and respective teams.

• Perform other operational tasks as assigned.

• We'llembrace all people by:

Treating everyone with dignity and respect.

Opening more doors to opportunity for others to succeed.

Growing talent and people.

Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexualorientationor socioeconomic status.

Taking actionagainst discrimination.

Honoring our differences and how we collaborate.

Educating staff,patientsand the communities we care for.

Restoring hope andfreedom,together.

Customer Service Responsibilities

Demonstrate excellent customer service and standards ofbehaviorsas well as encourages, coaches, andmonitorsthe sameinteam members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute byidentifyingproblems and seeking solutions. Promote patient/family satisfaction where possible;participatesin departmental efforts tomonitorand report customer service.

Essential Job Qualifications

• High School diploma or equivalent.

• Excellent telephone and customer service skills

• Excellent problem solving/critical thinking skills

• Excellent organizational skills

Preferred Job Qualifications

• Associate's degree

• Knowledge of clinical rehabilitation.

• Minimum of 1-yearprevioushealth care experience.

• Knowledge of medical terminology.

• Knowledge of insurance authorization/reimbursement guidelines for rehabilitation

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)

• Occasionally (Less than 1/3)

• Frequently (1/3 to 2/3)

• Majority (More than 2/3)

Remain in a stationary position:Majority

Traverse or move around work location:Occasionally

Use keyboard:Majority

Operate or use department specific equipment:_____

Ascend/Descend equipment or ladder:_____

Position self toaccomplishthe Essential Functions of the role:Majority

Receive and communicate information and ideas for understanding:Majority

Transport, position, and/or exert force:

Up to 10 pounds:Occasionally

Up to 25 pounds:_____

Up to 50 pounds:_____