What are the responsibilities and job description for the Outpatient Pediatric Care Manager position at Mary Free Bed Rehabilitation Hospital?
Summary
The Outpatient Pediatric Care Manager provides comprehensive care management services to pediatric patients and their families in an outpatient setting. This role focuses on promoting optimal functioning and quality outcomes throughout the rehabilitation and recovery process. The Care Manager collaborates with patients, families, and interdisciplinary teams to ensure continuity of care, adherence to treatment plans, and compliance with healthcare standards. Staying current with clinical best practices through continuing education, research, and program development is essential.
Essential Job Responsibilities
Care Coordination & Management
Provides care management services to pediatric patients and families across outpatient programs.
Conducts initial psychosocial assessments to evaluate family functioning, coping skills, health literacy, and adjustment to disability or chronic conditions.
Develops and implements individualized care plans that address medical, psychosocial, and educational needs.
Education & Support
Educates patients and families on treatment plans, community resources, and evidence-based practices for managing chronic or complex conditions.
Promotes patient and family engagement in care planning and self-management strategies.
Continuity of Care
Coordinates transitions between outpatient services and other levels of care (e.g., home health, school-based services, vocational rehabilitation).
Ensures timely access to follow-up appointments, medications, and supportive services to prevent gaps in care and reduce risk of hospitalization.
Resource Navigation
Identifies and addresses barriers to care, including financial, transportation, and equipment needs.
Assists families in accessing funding sources and community resources for non-covered services or equipment.
Communication & Collaboration
Serves as liaison between patients, families, providers, and external case managers to optimize quality and cost-effective outcomes.
Facilitates communication between interdisciplinary, family, other healthcare providers, and other relevant providers (e.g., foster care agencies, CPS, school).
Facilitates family conferences when needed to align goals and interventions.
Documentation & Compliance
Maintains accurate and timely documentation of assessments, care plans, progress notes, and outcomes in accordance with organizational standards.
Ensures compliance with healthcare regulations and confidentiality requirements.
Ensures that patient information is current in the EMR surrounding complex family/custody situations.
Advocacy & Quality Improvement
Functions as a patient advocate, promoting self-determination and informed decision-making.
Supports program development and quality improvement initiatives to enhance outpatient care delivery.
Professional Development
Participates in orientation and training of new staff .
Supervises student interns as appropriate .
Engages in continuing education and research to maintain clinical expertise .
Leadership Must-Haves will be followed for patient and staff interactions:
We’ll embrace all people by :
T reating everyone with dignity and respect.
O pening more doors to opportunity for others to succeed.
G rowing talent and people.
E nsuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
T aking action against discrimination.
H onoring our differences and how we collaborate.
E ducating staff, patients and the communities we care for.
R estoring hope and freedom, together.
Rounding
Thank You Notes
Employee Selection/Peer Interviewing
Key Words at Key Times
AIDET® Promise
Standards of Behavior
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages , coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Must have earned a degree in one of the following: Masters in Social Work , Masters in Counseling or related field from an accredited school.
At least 3 years of experience as a care manager in a health care setting.
Current professional license with the State of Michigan in the area of practice is required .
Possesses and demonstrates competence in an identified area of clinical expertise .
Excellent verbal and written communication skills, expressing self in a clear, concise, and professional manner.
Ability to work collaboratively and effectively with the interdisciplinary team members and family.
Excellent time management and organizational skills . Function in a self-directed manner . Ability to make quality, collaborative decisions in short timeframes .
Analytical and strong problem-solving skills . Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions.
Preferred Job Qualifications
Experience working in pediatrics, acute rehabilitation or outpatient setting is preferred.
Experience in interdisciplinary team management.
Physical Requirements for Essential Job Qualification
Levels :
None (No specific requirements)
Occasionally (Less than 1/3)
Frequently (1/3 to 2/3)
Majority (More than 2/3)
Remain in a stationary position: Majority
Traverse or move around work location: Occasionally
Use keyboard: Frequently
Operate or use department specific equipment: None
Ascend/Descend equipment or ladder: None
Position self to accomplish the Essential Functions of the role: None
Receive and communicate information and ideas for understanding: Frequently
Transport, position, and/or exert force:
Up to 10 pounds: Occasionally
Up to 25 pounds: _____
Up to 50 pounds: _____
Up to 75 pounds: _____
More than 100 pounds: _____
Other weight: Up to___ pounds _ ____
Other: _____
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com .
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic .
