Front Desk Lead

To apply, please submit a resume and cover letter outlining your qualifications and interest in the position by 04/19/2026. Applications should be submitted to dawn@mbnactivitycenter.org. No phone calls, please.

JOB TITLE: Front Desk Lead

POSITION TYPE: Non-Exempt (PT) 10:00 am – 2:00 pm

LOCATION: 3000 E. College Ave., Ste B, Appleton, WI 54915

REPORTS TO: Front Desk Manager/Volunteer Coordinator

POSITION SUMMARY

The Front Desk Lead is responsible for supporting daily front desk operations and ensuring a welcoming, efficient, and organized environment for members and volunteers. This role serves as a key point of coordination between staff and volunteers, provides midday coverage, and supports administrative and programming functions. Strong communication, organization, and problem-solving skills are essential in this fast-paced, community-focused setting.

ESSENTIAL DUTIES

The following duties are typical for this position. These are not construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Member Experience

• Foster a positive, community-oriented environment
• Model professionalism for volunteers and members
• Fill in at the front desk when needed, including greeting members, registering and signing up new members.

2. Communication & Coordination

• Act as the bridge between staff and volunteers.
• Relay important updates, schedule changes, and program information from the staff to the front desk
• Answer daily volunteer questions.

3. Programming

• Handle basic reporting or data entry in Schedules Plus
• Support scheduling coordination and updates

4. Problem-Solving / Decision-Making

• Use sound judgment to resolve issues in real time
• Address concerns, membership issues, and scheduling changes in a professional, calm, and solution-focused manner
• Escalate concerns appropriately when needed

5. Volunteer Support

· Provide guidance, support, and directions to front desk volunteers

· Assist the Front Desk Manager/Volunteer Coordinator with training or onboarding of volunteers (if applicable)

6. Safety & Facility Oversight

· Monitor facility usage to ensure safety and adherence to policies

· Report maintenance or safety concerns promptly

· Flip rooms in the late morning/early afternoon

· Schedule and coordinate set up and take down of special events

QUALIFICATIONS AND EDUCATION REQUIREMENTS

· Associate’s degree desired. Graduation from high school or equivalent, with experience to be considered.

· Minimum of three years of experience in a customer service environment

· Experience with computer systems / CRM tools

· Experience in administrative tasks.

· Experience working with older adults is desired.

· CPR and AED trained

PREFERRED SKILLS

· Ability to work well with people aged 50 .

· Ability to perform duties accurately

· Strong oral and written communication skills.

· Ability to be creative, enthusiastic, and positive in performing duties.

· Ability to prioritize work.

· Strong customer, organizational, and problem-solving skills.

· Possess good interpersonal skills, be team-oriented, and be able to establish and maintain effective working relationships with co-workers, program leaders, participants, and the public.

· Proficient computer skills in Excel, Word, and Publisher.

· Ability to operate under pressure with frequent interruptions.

TOOLS AND EQUIPMENT

Ability to use a computer/laptop, copy machine, telephone, and voice mail.

WORK ENVIRONMENT

The noise level may vary from quiet to moderately loud. Work is performed inside the Mary Beth Nienhaus Activity Center.

MEDIUM PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear. The employee is frequently required to use hands and fingers, handle or operate objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to climb, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25-50 pounds.