Customer Quality Engineer

About Marvell

Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities.

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.

Your Team, Your Impact

What You Can Expect

We are looking for a Customer Quality Engineer to be part of our Quality team. This position will cover IC or Optics products from one or more products lines. The position requires understanding of New Product Introduction (NPI), Die and package qualification methods and customer specific quality requirements.

As a CQE, you are the voice of the customer for quality and reliability. You will be the key customer-facing contact to manage customers' quality requirements and developing customer relationships. You are accountable for the customer's product quality and reliability, identifying plans and driving action to bring Marvell to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and driving the best-in-class standards within Marvell.

• Lead executive reviews in Santa Clara
• Assess reliability risk and execute to Qualification plans and resolve quality issues
• Lead cross-functional teams to achieve best in class quality position with customers
• Be the customer quality champion and voice of the customer within Marvell; ensuring customer requirements are understood and met
• Host regular customer engagement activities and proactively share quality health assessment of customer products
• Lead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvement
• Drive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive team
• Lead customer quality improvement programs/projects required for customer metrics improvement (quality rank, scorecards via quarterly business reviews)
• Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progress
• Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs)
• Ensure customer requirements are integrated into Marvell''s Quality Management System (QMS) and reflected in processes, procedures and standards

What We're Looking For

Experience Required

• 2 years of Semiconductor / Optics industry experience
• BS engineering degree. EE and advanced degree preferred.
• 2 years in a customer-facing technical engineering role in Quality
• Technical knowledge of wafer process, assembly processes, manufacturing and reliability qualification experience is preferred.

Skills Required

• Working knowledge of semiconductor fabrication and packaging technologies, device physics, quality and reliability
• Technical knowledge of wafer process, assembly processes, manufacturing and reliability qualification experience is preferred.
• Technical knowledge of optics process, assembly processes, manufacturing and reliability qualification experience is alternatively preferred.
• Experience in quality and reliability, particularly in semiconductor or optics industry, Failure Analysis and manufacturing/reliability-related issues is preferred
• Excellent English verbal, written communication and presentation skills
• Proven ability to intuitively comprehend customer expectations and translate into action
• The ability to work under tight timeframes, prioritize competing activities and deliver results
• Proven ability to effectively collaborate and lead cross-functional teams; find solutions to complex problems
• Demonstrated track record of delivering results with increasing responsibilities
• Proficiency in Microsoft Office tools, with advanced PowerPoint and Excel skills
• Ability and willingness to travel up to 10% as needed (domestic and international)

Expected Base Pay Range (USD)

The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.

Additional Compensation and Benefit Elements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com.

Interview Integrity

As part of our commitment to fair and authentic hiring practices, we ask that candidates do not use AI tools (e.g., transcription apps, real-time answer generators like ChatGPT, CoPilot, or note-taking bots) during interviews.

Our interviews are designed to assess your personal experience, thought process, and communication skills in real-time. If a candidate uses such tools during an interview, they will be disqualified from the hiring process.

This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment.