Service Parts Manager

Description

Now Hiring

Service Parts Manager

Location: Greenville, Michigan

Reports to: Director of Materials

Middleby Refrigeration is seeking a motivated and detail-oriented Service Parts Manager to join our team in Greenville, MI. This essential role is responsible for supporting commercial and residential customers with warranty and / or replacement parts for units in the field.

If you thrive in a fast-paced environment, have a keen eye for detail, and are passionate about delivering first class customer service, this is your opportunity to contribute to the legacy of innovation behind our leading refrigeration brands—U-Line, Marvel, and Viking Refrigeration.

Perks You Can Expect From Us

• A competitive benefits package including 401(k) matching
• Company provided life insurance, short and long-term disability insurance
• Paid time off at start
• Paid holidays
• Tuition reimbursement
• Employee referral program.
  
  

Expected Hours Of Work

This position is full-time. The general scheduled workdays are Monday through Friday.

Position Overview

The Service Parts Manager leads the team responsible for providing warranty and service parts for end customers. This a critical role in providing world-class service to customers through ensuring parts availability combined with quick and accurate delivery parts.

Responsibilities

• Department Supervision: Supervise a team of Shipping Clerks and Parts Pickers to ensure the Parts Service Department meets all metrics around safety, quality, delivery, and cost
• Order Fulfillment: Ensures the proper packaging and labelling of parts so that all orders ship within 24 hours.
• Inventory Management: Determines the appropriate stocking level for service parts. Monitors and maintains accurate inventory utilizing the cycle count program.
• Service Parts Management: Manages the setup process for parts, creation of BOMs, lead-times, photos, etc.to ensure needed parts are accurately listed for sale online.
• Metrics: Create, monitor and deploy countermeasures to ensure departmental goals for on time delivery, order cycle time, inventory accuracy, and profitability are being met.
• Customer Service: Proactively notify the Customer Service team about shortages/delays in fulfilling service orders. Including maintaining website data regarding part availability and lead time.
• Assembly: Manages the Service Parts Assembly cell to ensure the timely delivery of service parts for customer orders.
• Part Coordination: Works with the Purchasing and Production team to ensure the timely delivery of the required service parts.
• Forecasting: Analyzes customer data and historical usage to forecast demand for service parts.
• Obsolescence: Monitors inventory to minimize obsolescence. Identifies slow moving and obsolete inventory. Dispose of obsolete material per policy.
• Other Duties: Perform additional accounting-related tasks assigned by management
  
  

Requirements

Qualifications:

Bachelor’s degree preferred.

• 5 years of supervisory experience in inventory management or warehouse-related roles
• Solid understanding of inventory planning
• Exceptional attention to detail and organizational skills
• Ability to work both independently and collaboratively
• Strong computer skills including Excel.
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines efficiently
• Working knowledge of MRP system and lean manufacturing principles.
• Capable of using a range of software to derive reports, graphs and analysis in the appropriate format.
• Ability to work shifts and hours mandated by management and to pass a drug screen.
  
  

Working Conditions

• Factory / Warehouse environment
• Travel Minimal to none
• 8-hour shifts
• Monday- Friday
  
  

If interested in the position, Click here to Apply!