What are the responsibilities and job description for the Senior Event & Operations Lead position at Marvel Marketers?
Description
We are seeking a highly experienced, strategic, and execution-oriented Senior Event Center & Operations Lead to oversee day-to-day management, operational excellence, and event execution standards for a high-profile event center in the Bay Area.
This role requires a polished, senior-level events professional who can operate independently, manage complexity, guide junior team members, and elevate the overall quality of the event experience.
This individual will serve as the lead operational partner for the event center, ensuring readiness across venue operations, planning processes, stakeholder communications, and event execution. The ideal candidate brings deep experience in venue and event operations, strong executive presence, sound judgment, and the ability to navigate ambiguity in a fast-paced, high-visibility environment.
Key Responsibilities
This role is critical to elevating the level of service, consistency, and operational excellence within a high-visibility event environment. The right candidate will not only manage the space effectively, but will also improve how the broader team plans, communicates, and delivers events.
Who Thrives With Us
Marvel Marketers (www.marvelmarketers.com) is a global Marketing Automation, Digital Marketing, Experience Management, and ABM Consultancy. Our clients are sophisticated so we only hire the best to keep up and add value along the entire Digital Marketing Maturity Curve. We also partner strategically on custom digital marketing roles to help support all areas of our client's Digital Marketing Strategy.
As we continue to grow and expand our service offerings, we are looking for the best and brightest to join our team. If you applied for a previous role, apply again! Our needs continuously change and evolve.
- Must be based in the Bay Area - This role could be up to 5 days in office some weeks depending on event schedule
We are seeking a highly experienced, strategic, and execution-oriented Senior Event Center & Operations Lead to oversee day-to-day management, operational excellence, and event execution standards for a high-profile event center in the Bay Area.
This role requires a polished, senior-level events professional who can operate independently, manage complexity, guide junior team members, and elevate the overall quality of the event experience.
This individual will serve as the lead operational partner for the event center, ensuring readiness across venue operations, planning processes, stakeholder communications, and event execution. The ideal candidate brings deep experience in venue and event operations, strong executive presence, sound judgment, and the ability to navigate ambiguity in a fast-paced, high-visibility environment.
Key Responsibilities
- Oversee day-to-day operations of the event center and the events taking place within the space
- Lead event planning and execution support for internal and external events hosted at the venue
- Manage complex venue logistics including catering, security, facilities coordination, vendors, run-of-show planning, and on-site readiness
- Navigate permitting, compliance, city coordination, and external approvals as needed
- Act as the senior escalation point for operational and event-related issues, resolving challenges quickly and effectively
- Review event requests, plans, and stakeholder needs to ensure a high-quality, client-ready experience
- Provide strategic guidance on event design, flow, guest experience, and overall execution quality
- Coach and support junior event managers, helping elevate planning rigor, service levels, and decision-making
- Standardize workflows, improve documentation, and implement stronger planning and communication processes across the team
- Track timelines, action items, risks, and follow-ups to ensure work is progressing efficiently
- Partner closely with internal stakeholders to ensure priorities, expectations, and approvals are aligned
- Deliver clear weekly updates summarizing priorities, progress, risks, and support needed
- Maintain visibility into budget-related planning, staffing impacts, and operational needs tied to the space
- 8–12 years of experience in event management, venue operations, executive events, or complex corporate event environments
- Strong experience managing high-touch events and venue operations in fast-paced, matrixed organizations
- Experience navigating permits, venue compliance, external partner coordination, and operational complexity
- Proven ability to work independently with minimal oversight while maintaining excellent stakeholder communication
- Strong executive presence and the ability to make sound decisions under pressure
- Ability to lead through ambiguity and adapt quickly to changing priorities
- Experience mentoring or guiding junior team members
- Strong written and verbal communication skills
- Service-oriented, collaborative, solutions-focused, and low ego
- Strong understanding of what constitutes a polished, high-quality event experience in a premium environment
- Experience supporting large enterprise organizations or complex corporate event programs
- Experience managing event centers, flagship venues, or executive briefing/event environments
- Familiarity with regional venue operations and permitting processes
- Background working across both strategic planning and hands-on execution
- Ability to identify gaps, recommend improvements, and proactively solve operational challenges before they escalate
This role is critical to elevating the level of service, consistency, and operational excellence within a high-visibility event environment. The right candidate will not only manage the space effectively, but will also improve how the broader team plans, communicates, and delivers events.
Who Thrives With Us
- People who want to learn, but are self-motivated to learn from their projects
- People who enjoy the really hard problems
- People who enjoy having too much vs. too little to do
- People who like creating from nothing (We still need a lot built to support our growth)
- People who understand how to build and maintain relationships with their coworkers and their clients
- People who like making others successful and understand the value of that as much as making themselves successful
- People who leave their egos at home and really enjoy working with other brilliant people
Marvel Marketers (www.marvelmarketers.com) is a global Marketing Automation, Digital Marketing, Experience Management, and ABM Consultancy. Our clients are sophisticated so we only hire the best to keep up and add value along the entire Digital Marketing Maturity Curve. We also partner strategically on custom digital marketing roles to help support all areas of our client's Digital Marketing Strategy.
As we continue to grow and expand our service offerings, we are looking for the best and brightest to join our team. If you applied for a previous role, apply again! Our needs continuously change and evolve.