What are the responsibilities and job description for the UCaaS Discovery Migration Analyst Illinois - USA remote position position at MARVEL INFOTECH Inc?
Job Details
Role UCaaS Discovery Migration Analyst
Experience 7-8 yrs
Rolling Meadows - Illinois - USA remote position
Location US
Technical Skills Primary
Strong understanding of RingCentral MVP and Contact Center platforms
Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning
Familiarity with API integrations and enterprise telephony environments
Responsibilities
Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentralContact Center configurations
Document call flows auto attendants user profiles integrations and API dependencies
Review and complete Business Requirements Documents Letters of Agency and user upload templates
Collaborate with project managers to define migration scope timelines and resource needs
Identify risks and dependencies and propose mitigation strategies
Assist in number porting coordination and user provisioning
Serve as the point of contact for discoveryrelated communications between AssuredPartners and AJG
Coordinate with Contact Center administrators IT support engineers and API owners to ensure readiness
Maintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as needed
Technical Skills Secondary Nice to have
Familiarity with cloudhosted platforms and environments
Project coordination or business analyst background
Soft Skills
Strong organizational and prioritization skills
Excellent communication and stakeholder management abilities
Skills
Mandatory Skills : Genesys Contact-Center,Avaya Collaboration Suite,Cisco Webex,NICE Contact Center