General Manager

GENERAL MANAGER AT MARTINS DAM CLUB
One of the Area’s most desirable racquet and swim clubs, Martins Dam Club is an exceptional opportunity for a proactive, strategic, visionary leader who has a history of creating high-performing teams, being at the forefront of trends, and leading in a CEO-like manner. Understanding modern club metrics for success, instilling a high level of member and staff engagement, and developing capital strategies modeling for long-term financial success are important to this role.

The next GM will be an affable, dynamic leader that will ensure that the club offers “best in class” service to its team members, club members, and guests. The ideal candidate will have a proven track record of success in interpersonal communication, hiring, training, and mentoring staff, hospitality, and financial management. He/she will have the leadership skills to handle conflicts and crises while prioritizing hospitality and ensuring a positive, inclusive club experience. The best candidate will be goal oriented and achieve their vision through their creativity and strong work ethic while maintaining a high energy, positive attitude. This person will be able to work constructively implementing the Board’s policies, and with Board support, can enforce club rules and policy with members while remaining respectful and transparent in their methods. Most importantly, the successful candidate will be honest, sincere, and kind, hold themselves to a high ethical standard, and will truly treat others the way they wish to be treated.

MARTINS DAM CLUB
Founded in 1924, the 39-acre site is set into the Wayne hillside, 5 minutes from the King of Prussia shopping area. MDC takes great pride in its rich sporting heritage and constantly strives to achieve even greater excellence.

Today, in its 99th year, MDC provides preeminent recreational and social experiences and proudly boasts 8 Har-Tru tennis courts, 4 platform tennis courts and the area’s largest swimming venues.

MARTINS DAM CLUB BY THE NUMBERS

• Approximately 850 club memberships, with over 2,000 total members active at MDC
• Club employees: 3 FTE; 50 Seasonal
• Approximate Club gross revenues from all sources: $1.1M
• Club uses Club Automation for POS and Accounting
• Club Committees: Swimming, Tennis, Paddle, Finance, Development, Membership

GENERAL MANAGER - POSITION OVERVIEW
The Board desires a GM who functions in a CEO-like fashion, working very closely with the Board of Directors of the Club, and leading an active number of committees. The GM is looked upon as the “face” of MDC and, in “partnership” with key volunteers, is a primary “visionary” to ensure that MDC consistently executes at an exceptionally high level of personalized service. The GM will continue to look to enhance and elevate the overall membership and staff experience.

A key to his/her success is “putting members first,” and recognizing that the foundation of staff support, mentorship, clear direction and “walking the talk” and “being present” in his/her natural and engaging style. Paying attention to the details of finances, maintenance, SOPs, overall member experience, staff culture and other key areas of success is critical. Clearly, outstanding communication skills, especially the demonstrated ability to “listen and respectfully respond” are essential to success at Martins Dam Club.

Direct Reports include the Director of Tennis, Director of Paddle and Aquatics Manager.

MDC character is “family” oriented, and the hours are predominantly seasonal.

Pool Season – April to September

Tennis Season – April to November

Paddle Season – All Year

MDC does not offer Food and has a No Alcohol Policy

INITIAL PRIORITIES OF THE NEW GENERAL MANAGER

Understand, embrace, and execute the Board’s vision and strategy. Work in clear “partnership” with the Board, keeping them actively abreast of results, and transparency.

• Aid in the creation of the Club’s Master Plan.
• Proficient in Human Resource management, understanding that team member and club member culture is of the utmost importance.
• Meet and sincerely interact with and engage as many members as possible, “be present!” Build trust whenever and wherever possible.
• Bring all of the Club’s departments together with a clear focus on the “Martins Dam Club Team” and the Club’s goals and mission. Get to know the Staff, evaluating their abilities, and aspirations, ensuring that they and their respective teams have clear expectations and accountabilities in place.
• Develop a report to provide the Board with a thoughtful “State of the Club” analysis following ninety (90) days of overview and insight. This document will be part of the ‘roadmap’ to success, staff, plan, budget, and other tactics and strategies for short and longer-term goals and should clearly spell out recommendations and opportunities to ensure “first class” delivery of a highly consistent member experience in all areas.
• Review capital projects currently in the planning process, adding insights and perspectives relative to viability and successful outcomes.

CANDIDATE QUALIFICATIONS

• A minimum of 3 - 5 years of verifiable, progressive leadership and management experience in similar environments. NOTE: Those current Assistant General Manager or Club Managers at well-recognized clubs, with verifiable records of achievement, will be strongly considered for this role.
• A verifiable career track that demonstrates a record of tenure and commitment to previous employers, and that career moves were for enhancement of skills and experiences as opposed to ‘unplanned’ career changes.
• Strong general leadership skills with verifiable strengths in team development, financial performance, diverse recreational amenity management (tennis, paddle, family activities, aquatics, and others are especially desirable), exceptional member/guest service programming, strategic planning, project management, and most importantly the ability to consistently define and achieve goals and objectives.
• Being a visible, positive, energized, aspirational leader who understands the dynamics of a family-oriented club.
• Superior communication skills, exuding energy, and creativity.
• Strong leadership and team development experience.
• Possessive of a strong record of selecting and developing talent in club senior leadership roles, and helping those departmental leaders continuously develop themselves and their respective staffs in a desire to create a culture of continuous evolution to excellence in execution and delivery.
• An experienced hospitality professional who is member-centric and can create an environment where the staff looks forward to coming to work every day.
• A confident, diplomatic, and competent professional who is a doer and take-charge person and who recognizes the importance of accountability. A problem solver who commands respect through professional interactions and integrity.
• A track record of results in governance/leadership partnership with active Member Boards.
• Naturally outgoing, conversant, respectful, and diplomatic, but able to say “no” when appropriate without alienating members or staff while doing so.
• Skilled in creating and implementing strategic plans; anticipating how the Club continues to evolve is important and being on the forefront of trends in clubs.
• A record of success in a similar quality club or hospitality venue that has a verifiable history of strong member and or guest satisfaction and support with a Passion for maintaining the highest levels of service.
• Possessive of strong organizational skills and an obsession with details necessary to achieve high levels of quality, satisfaction, and outstanding member experiences.
• Effective financial management skills through oversight of annual operating and capital budgets.
• Uses plans and metrics to set goals, measure, and report on performance, and make corrections when needed.
• A charismatic individual with a sense of humor and a demeanor that is commensurate with the culture and expectations of a friendly, fun, and supportive membership and team of associates.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

• A bachelor’s degree is preferred with a focus on Hospitality Management.
• In lieu of the degree, substantial private club or hospitality experience will be considered.
• Industry certifications such as CCM OR CCE are encouraged but not required.

EMPLOYMENT ELIGIBILITY VERIFICATION
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

SALARY AND BENEFITS
Salary is open and commensurate with qualifications and experience.

INSTRUCTIONS ON HOW TO APPLY
Please send your resume and cover letter, in that order, to president@themartinsdamclub.org

Prepare a thoughtful cover letter addressed to Bob McKeaney, Club President and clearly articulate your alignment with this role and why you want to be considered for this position at this stage of your career and why MDC and the Wayne, PA area will be beneficial to you, your family, your career, and the Club if selected.

You must apply for this role as soon as possible but no later than Wednesday, November 1st, 2023. Candidate selections will occur mid-November 2023 with first Interviews expected in later November 2023 and second interviews in early December 2023. The new candidate should assume his/her role in January 2024.

Job Types: Full-time, Contract

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $70,000 - $80,000