What are the responsibilities and job description for the Customer Service Assistant Manager - Storage Facility position at Martin Self Storage?
Assistant Manager – Self-Storage Facility
Brunswick County, NC
We are seeking a self-motivated, dependable, and team-oriented Assistant Manager to join our growing self-storage facility. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work both independently and with a team.
Position Details
- Schedule: At least 3 days per week, including a rotating weekend shift for the full-time position (hours subject to change).
- Office Hours:
- Summer: 9:00 AM – 6:00 PM
- Winter: 8:30 AM – 5:30 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: 10:00 AM – 2:00 PM
- Training: Full-time (minimum 38 hours/week) for approximately 2 weeks Wednesday through Saturday .
- After training, full-time employees can expect 35–37 hours per week.
Responsibilities
- Provide excellent customer service in person, on the phone, and via email.
- Perform administrative tasks: scanning, filing, collection calls, and follow-up emails.
- Maintain facility cleanliness: sweeping/mopping hallways and office areas, cleaning bathrooms, wiping climate control unit doors.
- Conduct property inspections and assist with general grounds maintenance.
- Operate basic power tools (e.g., drill, grinder) as needed.
- Perform both indoor and outdoor tasks in all weather conditions.
Required Skills & Qualifications
- Superior customer service and communication skills.
- Proficiency with Microsoft Office.
- Reliable transportation and a valid driver’s license.
- Experience in sales preferred.
- Strong written, verbal, and basic math skills.
- Ability to lift 50 lbs and maintain full range of motion.
- Outgoing, positive personality and strong work ethic.
Compensation & Benefits
- $13.50 – $15.00 per hour, based on experience.
- Employee discount.
- Paid time off.
Job Type: Full-time
Pay: $13.50 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Are you located in Brunswick County and willing to drive to Bolivia and Leland?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Required)
Work Location: In person
Salary : $14 - $15