What are the responsibilities and job description for the Outbound Call Specialist position at Martin's Point Health Care?
Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
This role is responsible for making outbound calls to potential customers, introducing them to our US Family Health Plan (TRICARE Prime), and converting leads into sales. The Outbound Call Specialist will work closely with the Sales team to achieve weekly and monthly goals. The Outbound Call Specialist is often the customer’s first contact with Martin’s Point, therefore it is a key role in ensuring the kind of positive experience that promotes membership growth and leads to long-term member loyalty.
Key Outcomes:
- Initiates contact with potential customers via phone to introduce company products/services.
- Identifies customer needs, answer queries, and assess whether the lead qualifies for further engagement.
- Uses persuasive techniques to turn qualified leads into sales, achieving individual and team sales targets.
- Accurately updates customer information, interactions, and sales progress in the CRM system.
- Develops in-depth knowledge of our US Family Health Plan to provide accurate and compelling information to prospective members.
- Conducts follow-up calls to nurture leads and close sales opportunities.
- Completes online enrollment applications for new members.
- Relays customer feedback to the sales and marketing teams to refine outreach strategies.
- Tracks and report on key metrics such as call volume, lead conversion rate, and sales numbers.
Education/Experience:
- High School Diploma required, Bachelor’s degree in sales, marketing or related field a plus
- 2 years of proven experience in outbound sales, tele sales, or a similar role
- Experience with CRM software (e.g. Salesforce, HubSpot) a plus
Skills/Knowledge/Competencies (Behaviors):
- Excellent verbal communication and interpersonal skills
- Strong persuasive abilities
- Resilience when handling rejection/objection
- Goal Oriented with a demonstrated ability to meet and exceed sales targets
- Ability to manage multiple tasks and meet deadlines.
- Flexibility to adapt to customer responses and refine sales tactics.
- Customer-Centric: A strong focus on customer satisfaction and building lasting relationships.
- A solid knowledge of Microsoft Office Suite.
- The ability to learn and adapt quickly to new applications, including CRM and telephonic systems.
This position is not eligible for immigration sponsorship.
We are an equal opportunity/affirmative action employer.