What are the responsibilities and job description for the Medical Assistant Value Based Performance position at Martin's Point Health Care?
Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
Job Description
PRIMARY DUTIES AND RESPONSIBILITIES
Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.
- Runs daily/weekly reports to identify patients with care gaps related to Medicare Stars, HEDIS, or value-based care measures
- Follows standard work related to quality gap closure activity to ensure our patients are receiving the highest level of care
- Conducts telephonic outreach calls with patients to understand health status and quality improvement opportunities for patients
- Conducts telephone outreach calls to specialty offices or other providers to help understand and support care coordination for our patients
- Facilitates patient-centered care by ensuring proper screening, documentation and testing has been complete
- Documents outreach and interventions in the EHR using standardized templates
- Leverage payor or population health dashboards and data to identify care gaps and act as an extension of the care team to support providers in the ability to close quality gaps
- Supports pre-visit planning and care coordination through summarizing patient needs and gaps for the visit, and updating the EMR as appropriate to include reconciliation of medications and ensuring appropriate orders are in place for the patient
- Reviews the state HIE (Health Information Exchange) when appropriate to support closing gaps in care
- May perform direct patient care services in accordance with clinical protocols, if site staffing levels require support, which may include rooming and intake of patients at the healthcare centers
- Contributes to the development and dissemination of expert knowledge on quality performance, HEDIS and STAR performance, and performance improvement strategies
POSITION QUALIFICATIONS
There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.
Education
- High School Diploma or equivalent
Licensure/certification
- Must hold a current MA certification by AAMA, AMT, NHA or NCCT and retain active certification for duration of employment
- Completion of a two-year accredited Medical Assistant Program/associate degree is preferred
Experience
- 2 years of experience working in a patient facing healthcare center
- Preferred experience working in a setting focused on value-based care initiatives
Knowledge
- Knowledge of Medicare Part D, Stars, and HEDIS quality measures
Skills
- Proficiency with EHR systems and Microsoft Office/Excel
- Strong communication, organizational, and customer service skills
- Additional experience or interest in building proficiency manipulating data within Excel preferred
Abilities
- Demonstrates an understanding of and alignment with Martin’s Point Values
- Ability to adapt to evolving the evolving healthcare landscape and lead change initiatives within the organization
- Strong ability to analyze data, identify trends and derive actionable insights to improve outcomes
- Ability to develop and implement creative solutions
- Community Resources - understands how to access and evaluate the available resources to meet a patient’s needs; understands how to identify resource gaps and develop internal and external resources and linkages to eliminate these gaps
- Self-motivated and accountable for project coordination and follow through
- Ability to provide constructive feedback to influence change and improvement, influence without authority
This position is not eligible for immigration sponsorship.
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin’s Point Health Care? Contact us at:
jobinquiries@martinspoint.org
