Bilingual Sales Manager

POSITION TITLE: Sales Manager

RESPONSIBILITY: The Sales Manager leads and directs all sales operations, oversees the sales and customer service teams, and drives revenue growth across all channels. This position is accountable for achieving sales goals, strengthening strategic partnerships, and ensuring exceptional customer engagement while upholding company culture and operational standards.

DEPARTMENT: Sales Department

REPORTS TO: Sales Director

HOURS/SCHEDULE: Full-Time, Monday – Friday 9:00AM-5:00PM Sunday - Occasionally

DRESS CODE: Business Casual Attire

PAY RATE: $75,000 - $86,000

KEY DUTIES AND RESPONSIBILITIES:

• Lead, manage, and inspire the sales and customer service teams to consistently exceed sales and performance goals
• Set clear sales targets, performance metrics, and accountability standards, monitoring progress and results regularly
• Establish and model best-in-class customer engagement standards that exceed industry expectations
• Recruit, train, coach, develop, and motivate sales and customer service representatives to maximize productivity and performance
• Develop, implement, and oversee promotional and sales strategies aligned with company growth objectives
• Serve as the primary sales leader and subject matter expert on company culture, sales operations, policies, and procedures
• Drive continuous improvement initiatives by analyzing performance data, soliciting feedback, testing new approaches, and refining sales strategies
• Strengthen and expand strategic partnerships by cultivating strong relationships with grocery retailers, buyers, and distribution partners across multiple retail channels
• Lead resolution of customer escalations and complaints, ensuring timely and effective solutions that improve satisfaction and retention
• Represent the company in outside customer meetings and key account discussions
• Prepare and deliver sales presentations, proposals, and performance updates to customers and leadership
• Utilize sales analytics and reporting tools to track KPIs, identify improvement opportunities, and drive measurable growth in revenue and new account acquisition
• Analyze market trends, competitive activity, and customer needs to identify new business opportunities and optimize sales efforts
• Collaborate cross-functionally with internal departments to ensure alignment, operational efficiency, and overall business success
• Ensure full compliance with company policies, industry standards, and applicable legal requirements in all sales activities
• Perform other duties and responsibilities as assigned by leadership

EDUCATION REQUIREMENTS:

• High School Diploma

WORK EXPERIENCE REQUIREMENTS:

• Minimum of 4 years of sales experience, including at least 2 years in a sales management or leadership role
• Demonstrated strong leadership, delegation, and strategic planning abilities
• Proven experience coaching, supervising, and developing sales teams, including organizing, delegating, training, and motivating staff
• Strong analytical skills with the ability to interpret sales data and market trends
• Proficiency in Microsoft Office 365, including Excel, Word, and Email
• Bilingual – English and Spanish (required)
• Excellent decision-making, problem-solving, communication, organizational, and attention-to-detail skills
• Strong phone etiquette, active listening, and customer relationship management skills
• Ability and willingness to travel out of state as required

PHYSICAL REQUIREMENTS:

• Ability to sit for prolonged periods of time

Pay: $75,000.00 - $86,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 4 years (Preferred)
• Sales management: 2 years (Preferred)
• Distribution center: 2 years (Preferred)
• Food industry: 2 years (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• South Holland, IL 60473 (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Salary : $75,000 - $86,000